Michel De Jong Email & Phone Number | Started at SWIFT in April 2006 Actively participating in Cisco migration including migrating our customers to new connection options towards SWIFT. Handling Partner Certifications as part of Certification Program. Handling internal Swiftnet Release 7 Certifications in order to certify internal support staff. Providing (onsite) Implementations Services to our customers. Handling Remote Support queries and assistance. Named Support Contact for Premium Accounts from December 2010 till May 2014 Providing Training on SWIFT applications and solutions to both internal staff as well as onsite to our customers. Prime contact for Network related queries on internal PCLab used for reference material Acting as coach for newcomers to promote and develop themselves. April 2017: Manager leading a team of 12 Technical engineers and providing service and support to the Community June 2019: Technical Lead: As a Technical Lead I resolve and report on customer/vendor complex and mission critical problems, troubleshoot and quickly diagnose complex problems in accordance with the service level agreement/key performance indicators, communicate on progress internally and externally and implement measures to prevent recurrence. Produce customer incident/problem reports and handle customer complaints independently. My role consists of: - managing relationship with third line for defect resolution and maintenance. - providing specialist technical support to the commercial divisions by participating commercial activities of all complexities and validation of proposals. - designing, planing, delivering and implementing large service improvement projects. - To define/monitor/maintain the related SLA and act as a coach and role model for less senior colleagues As a Technical Lead I am responsible to take a leadership role with manager and other senior level staff in continuously improving the working environment, recommend and run problem solving and deep dive sessions independently and propose/implement necessary changes. Analyse root causes of problems, generate and/or approve Knowledge Base tips and propose new specifications to increase supportability, usability of products and decrease product complexity.

Michel De Jong

Started at SWIFT in April 2006 Actively participating in Cisco migration including migrating our cu...
The Randstad, The Randstad, Netherlands

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Michel De Jong’s Email michel.dejong@swift.com

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Michel De Jong’s Location The Randstad, The Randstad, Netherlands

Michel De Jong’s Current Industry Swift

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Work Experience

Swift

Technical Lead

2019-06-01 00:00:00 - Present

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FAQ About Michel De Jong

Michel De Jong is located at
The Randstad, The Randstad, Netherlands

Michel De Jong is a Started at SWIFT in April 2006 Actively participating in Cisco migration including migrating our customers to new connection options towards SWIFT. Handling Partner Certifications as part of Certification Program. Handling internal Swiftnet Release 7 Certifications in order to certify internal support staff. Providing (onsite) Implementations Services to our customers. Handling Remote Support queries and assistance. Named Support Contact for Premium Accounts from December 2010 till May 2014 Providing Training on SWIFT applications and solutions to both internal staff as well as onsite to our customers. Prime contact for Network related queries on internal PCLab used for reference material Acting as coach for newcomers to promote and develop themselves. April 2017: Manager leading a team of 12 Technical engineers and providing service and support to the Community June 2019: Technical Lead: As a Technical Lead I resolve and report on customer/vendor complex and mission critical problems, troubleshoot and quickly diagnose complex problems in accordance with the service level agreement/key performance indicators, communicate on progress internally and externally and implement measures to prevent recurrence. Produce customer incident/problem reports and handle customer complaints independently. My role consists of: - managing relationship with third line for defect resolution and maintenance. - providing specialist technical support to the commercial divisions by participating commercial activities of all complexities and validation of proposals. - designing, planing, delivering and implementing large service improvement projects. - To define/monitor/maintain the related SLA and act as a coach and role model for less senior colleagues As a Technical Lead I am responsible to take a leadership role with manager and other senior level staff in continuously improving the working environment, recommend and run problem solving and deep dive sessions independently and propose/implement necessary changes. Analyse root causes of problems, generate and/or approve Knowledge Base tips and propose new specifications to increase supportability, usability of products and decrease product complexity.