Micheal Ferris Email & Phone Number | I am a dedicated, dependable and adaptable technical professional with extensive experience supporting workstations, phones, and network hardware. I am known for my strong technical knowledge, troubleshooting ability and customer service skills. I enjoy being the behind the scenes person that keeps everything working so others can focus on doing their jobs. As the technical team leader I effectively managed projects, trained other technicians, coordinated the day-to-day work of the team and acted as a single point of contact. LEADERSHIP STRENGTHS: Project Management. Advanced Troubleshooting. Strategic Planning. Deliverables Tracking & Reporting. Disaster Recovery. Resource Management. Technical Language Translation. Critical Thinking. Cost control conscious. Strong Written and Oral Communications. Procedure & Process Improvements. SOFTWARE MS Office Suite. HP Service Manager. HP Asset Manager. Cisco Telephony CUCM. HP Printer WebJet Admin. Ibfoblox IPAM and DHCP. IBM Tririga workplace. HARDWARE Single and multi-function HP printers/copiers to include hardware, software, and connectivity solutions. Unified Communications Cisco IP phone and softphone. Cisco networked wireless access points, switches, gateways, and routers. A/V conference and training room hardware. Systems room/data closet rack and cable management HP and Dell computer systems installation and maintenance. Help desk solutions and end user support.

Micheal Ferris

I am a dedicated, dependable and adaptable technical professional with extensive experience supporti...
Yelm, Washington, United States

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Micheal Ferris’s Email ferrism@wa.gov

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Micheal Ferris’s Location Yelm, Washington, United States

Micheal Ferris’s Current Industry Washington State Health Care Authority

Micheal Ferris’s Prior Industry State Farm

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IT Customer Support Entry

2022-01-01 00:00:00 - Present

Operations Specialist - IT Support Lead Technician

2014-12-01 00:00:00 - 2021-04-01 00:00:00

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Micheal Ferris is a I am a dedicated, dependable and adaptable technical professional with extensive experience supporting workstations, phones, and network hardware. I am known for my strong technical knowledge, troubleshooting ability and customer service skills. I enjoy being the behind the scenes person that keeps everything working so others can focus on doing their jobs. As the technical team leader I effectively managed projects, trained other technicians, coordinated the day-to-day work of the team and acted as a single point of contact. LEADERSHIP STRENGTHS: Project Management. Advanced Troubleshooting. Strategic Planning. Deliverables Tracking & Reporting. Disaster Recovery. Resource Management. Technical Language Translation. Critical Thinking. Cost control conscious. Strong Written and Oral Communications. Procedure & Process Improvements. SOFTWARE MS Office Suite. HP Service Manager. HP Asset Manager. Cisco Telephony CUCM. HP Printer WebJet Admin. Ibfoblox IPAM and DHCP. IBM Tririga workplace. HARDWARE Single and multi-function HP printers/copiers to include hardware, software, and connectivity solutions. Unified Communications Cisco IP phone and softphone. Cisco networked wireless access points, switches, gateways, and routers. A/V conference and training room hardware. Systems room/data closet rack and cable management HP and Dell computer systems installation and maintenance. Help desk solutions and end user support.