Michael Wenzel Email & Phone Number | Business operations transformation champion with 20 years experience in successful launches of new business services, models, and best practices across Asia and North America. Effectively navigating multi-cultural and matrix landscapes between Asia Pacific region and western head offices. Strong record of transformational leadership in customer and sales operations for global consumer retail product, financial service companies, as well as BPO companies. Leadership skills include 1) Strategic vision and planning; 2) Introduction of Lean and other innovative operations tools and best practices; 3)Development of digital strategies for introducing innovative, customer-facing technology; 4) Data driven performance enhancement; 5) Telework; 6) Delivery of robust large-scale projects; 7) Highly effective human resource engagement, development & motivation; 8) Innovative service culture building; 9) Service and process re-engineering; 10) CX and AX advocacy

Michael Wenzel

Business operations transformation champion with 20 years experience in successful launches of new b...
Eugene, Oregon, United States

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Michael Wenzel’s Location Eugene, Oregon, United States

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AVP, Sales and Commercial Division

2021-10-01 00:00:00 - 2024-04-01 00:00:00

General Manager

2021-01-01 00:00:00 - 2021-09-01 00:00:00

Vice President Customer Service

2020-02-01 00:00:00 - 2020-11-01 00:00:00

Independent Insurance Agent

2019-04-01 00:00:00 - 2020-01-01 00:00:00

Head Of Operations

2017-06-01 00:00:00 - 2018-11-01 00:00:00

Vice President, Asia Region Operations Excellence COE

2016-06-01 00:00:00 - 2017-03-01 00:00:00

Corporate Vice President

2006-06-01 00:00:00 - 2010-06-01 00:00:00

Senior Vice President, Customer Service Operations and IT/Systems

2002-04-01 00:00:00 - 2006-04-01 00:00:00

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Michael Wenzel is a Business operations transformation champion with 20 years experience in successful launches of new business services, models, and best practices across Asia and North America. Effectively navigating multi-cultural and matrix landscapes between Asia Pacific region and western head offices. Strong record of transformational leadership in customer and sales operations for global consumer retail product, financial service companies, as well as BPO companies. Leadership skills include 1) Strategic vision and planning; 2) Introduction of Lean and other innovative operations tools and best practices; 3)Development of digital strategies for introducing innovative, customer-facing technology; 4) Data driven performance enhancement; 5) Telework; 6) Delivery of robust large-scale projects; 7) Highly effective human resource engagement, development & motivation; 8) Innovative service culture building; 9) Service and process re-engineering; 10) CX and AX advocacy

Michael Wenzel has prior
experience in the following industries:
Genpact | Cx Kaikaku Coach | Teleperformance | Caerus Insurance | Nn | Manulife Financial | Gibraltar Life Prudential Financial | Mass Mutual Life Insurance

Michael Wenzel has the following professional experience:
Genpact | Cx Kaikaku Coach | Teleperformance | Caerus Insurance | Nn | Manulife Financial | Gibraltar Life Prudential Financial | Mass Mutual Life Insurance