Michael Rigney
Highly technical Genesys Certified Professional (Genesys Cloud CX - Professional) with 25 years of p...
Coweta, Oklahoma, United States
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Michael Rigney’s Email michael.rigney@mutualofomaha.com
Social Media
Michael Rigney’s Location Coweta, Oklahoma, United States
Michael Rigney’s Current Industry Jb Hunt
Michael Rigney’s Prior Industry Mutual Of Omaha | Apex Systems | Discover Home Loans | Bank Of Oklahoma | United States Army
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Work Experience
Jb Hunt
Sr Contact Center Engineer
2020-09-01T00:00:00.000Z - Present
Mutual Of Omaha
Application Solution Architect
2015-11-01T00:00:00.000Z - 2020-09-01T00:00:00.000Z
Apex Systems
Independent Consultant
2015-08-01T00:00:00.000Z - 2015-11-01T00:00:00.000Z
Discover Home Loans
Consultant, Voice Engineer
2013-09-01T00:00:00.000Z - 2015-08-01T00:00:00.000Z
Bank Of Oklahoma
Technical Business Analyst III
2005-12-01T00:00:00.000Z - 2013-09-01T00:00:00.000Z
United States Army
Military Policeman
1991-04-01T00:00:00.000Z - 1996-04-01T00:00:00.000ZSkills
Languages
FAQ About Michael Rigney
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Michael Rigney is located at
Coweta, Oklahoma, United States -
Michael Rigney is a Highly technical Genesys Certified Professional (Genesys Cloud CX - Professional) with 25 years of progressive experience and responsibility for all aspects of 24x7 contact centers including both managerial and individual contributor roles across multiple finance based verticals. I have teamed with everyone from C-Level executives, to product owners, to managers, and agents. I have managed and led both business and technical teams using both waterfall and Agile methodologies while primarily working with Avaya and Cisco telephony platforms. Major emphasis has been in the Genesys contact center suite including QM and WFM. I have also worked with Amazon Connect and many other 3rd party vendors such as Nice, Calabrio, Speechminer, Cyara, etc...
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Michael Rigney currently works in the Jb Hunt |
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No Languages Available
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Michael Rigney has prior
experience in the following industries:
Mutual Of Omaha | Apex Systems | Discover Home Loans | Bank Of Oklahoma | United States Army -
Michael Rigney has the following professional experience:
Jb Hunt | Mutual Of Omaha | Apex Systems | Discover Home Loans | Bank Of Oklahoma | United States Army -
You can view Michael Rigney’s LinkedIn profile at LinkedIn URL
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Michael Rigney’s work email
addresses are
michael.rigney@mutualofomaha.com -
Jb Hunt |
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