Michael Pointer Email & Phone Number | "Never mistake a failure of imagination for an insight into necessity" - D. Dennett, Consciousness Explained An executive level leader, manager and creative problem solver with experience across AI and cloud technologies and business operations, including sales, technical sales, project management, account management, technical support, engineering and training. * Machine Learning and other AI technologies expert, including SaaS and on-premise: AWS, Microsoft Azure, IBM, and Google Cloud * Generative AI: LLMs, Prompt Engineering, OpenAI, Claude, Gemini APIs * NLP, text analytics, big data and enterprise search * Seventeen years of High Technology management experience * Enterprise level solution architect and technical sales specialist * Over sixteen years of customer service experience in both support and professional services * 20+ years in technology: software architecture, engineering and implementation * Extensive CRM, support, account and project management, training and KM experience * A leader by example with a passion for customer delight and winning in the marketplace * World traveler always looking to discover creative solutions in support of the business

Michael Pointer

"Never mistake a failure of imagination for an insight into necessity" - D. Dennett, Consciousness E...
6222 Antler Hill Drive, Trafford, United States

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Michael Pointer’s Email michael.pointer@talkdesk.com

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Michael Pointer’s Location 6222 Antler Hill Drive, Trafford, United States

Michael Pointer’s Current Industry Talkdesk

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Work Experience

Talkdesk

Sr. AI Strategic Sales

2024-01-01 00:00:00 - Present

Anodot

Senior Sales Engineer

2021-09-01 00:00:00 - 2022-01-01 00:00:00

Presidio

Principal Solutions Architect

2021-06-01 00:00:00 - 2021-09-01 00:00:00

Dagostino Electronic Services

Principal Architect

2020-07-01 00:00:00 - 2021-06-01 00:00:00

Deloitte Consulting

Specialist Master, Analytics & Cognitive

2018-11-01 00:00:00 - 2020-06-01 00:00:00

Ibm

Worldwide Technical Sales Leader

2016-08-01 00:00:00 - 2018-08-01 00:00:00

Vivisimo

Senior Director of Global Customer Support

2011-10-01 00:00:00 - 2012-05-01 00:00:00

Knova Software

Manager, Technical Services

2005-02-01 00:00:00 - 2006-01-01 00:00:00

Serviceware Technologies

Manager, Technical Services

2001-01-01 00:00:00 - 2005-01-01 00:00:00

Serviceware

Knowledge Engineer

1994-01-01 00:00:00 - 1997-01-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Michael Pointer

Michael Pointer is located at
6222 Antler Hill Drive, Trafford, United States

Michael Pointer is a "Never mistake a failure of imagination for an insight into necessity" - D. Dennett, Consciousness Explained An executive level leader, manager and creative problem solver with experience across AI and cloud technologies and business operations, including sales, technical sales, project management, account management, technical support, engineering and training. * Machine Learning and other AI technologies expert, including SaaS and on-premise: AWS, Microsoft Azure, IBM, and Google Cloud * Generative AI: LLMs, Prompt Engineering, OpenAI, Claude, Gemini APIs * NLP, text analytics, big data and enterprise search * Seventeen years of High Technology management experience * Enterprise level solution architect and technical sales specialist * Over sixteen years of customer service experience in both support and professional services * 20+ years in technology: software architecture, engineering and implementation * Extensive CRM, support, account and project management, training and KM experience * A leader by example with a passion for customer delight and winning in the marketplace * World traveler always looking to discover creative solutions in support of the business

Michael Pointer currently works in the Talkdesk |

No Languages Available

Michael Pointer has prior
experience in the following industries:
Anodot | Presidio | Dagostino Electronic Services | Deloitte Consulting | Ibm | Vivisimo | Knova Software | Serviceware Technologies | Serviceware

Michael Pointer has the following professional experience:
Talkdesk | Anodot | Presidio | Dagostino Electronic Services | Deloitte Consulting | Ibm | Vivisimo | Knova Software | Serviceware Technologies | Serviceware