Melissa Rogan Email & Phone Number | With over 12 years of experience in sales and customer care, I am a passionate and results-oriented Operations and Sales Manager at YOOX NET-A-PORTER, the world's leading online luxury fashion retailer. I lead the US Operations Team, overseeing the daily operations and ensuring the highest standards of quality, service, and efficiency across all channels and platforms. My core competencies include team leadership, strategic planning, customer service, and operational excellence. I have successfully assisted in creating and piloting the first US Sales Team in Customer Care, exceeding sales targets and increasing customer satisfaction and loyalty. I have also implemented efficient operational processes, such as streamlining workflows, optimizing resources, and reducing costs. I am skilled in managing and analyzing data, creating reports, and communicating effectively. I am driven by the mission of delivering an exceptional online shopping experience for luxury customers, and I am always eager to learn new skills and explore new opportunities in the dynamic and innovative e-commerce industry.

Melissa Rogan

With over 12 years of experience in sales and customer care, I am a passionate and results-oriented...
United States

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Melissa Rogan’s Email melissa.rogan@ynap.com

Melissa Rogan’s Phone Numbers +44 20 3471 ****

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Melissa Rogan’s Location United States

Melissa Rogan’s Current Industry Yoox Net A Porter

Melissa Rogan’s Prior Industry Net A Porter | True Religion Brand Jeans

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US Operations Team Assistant Manager

2023-01-01 00:00:00 - Present

Senior Sales and Customer Care Advisor

2011-09-01 00:00:00 - 2014-08-01 00:00:00

Assistant Manager

2009-11-01 00:00:00 - 2011-09-01 00:00:00

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Melissa Rogan is a With over 12 years of experience in sales and customer care, I am a passionate and results-oriented Operations and Sales Manager at YOOX NET-A-PORTER, the world's leading online luxury fashion retailer. I lead the US Operations Team, overseeing the daily operations and ensuring the highest standards of quality, service, and efficiency across all channels and platforms. My core competencies include team leadership, strategic planning, customer service, and operational excellence. I have successfully assisted in creating and piloting the first US Sales Team in Customer Care, exceeding sales targets and increasing customer satisfaction and loyalty. I have also implemented efficient operational processes, such as streamlining workflows, optimizing resources, and reducing costs. I am skilled in managing and analyzing data, creating reports, and communicating effectively. I am driven by the mission of delivering an exceptional online shopping experience for luxury customers, and I am always eager to learn new skills and explore new opportunities in the dynamic and innovative e-commerce industry.