Melanie Buttery Email & Phone Number | I am an experienced Contact Centre Team Leader with skills in Collections, Sales and Customer Services. I am customer focussed, experienced in delivering against targets and have successfully worked as a Team Leader within regulated environments for fifteen years. I feel I would be an asset to any company with the ability to lead and develop teams to ensure optimum performance is delivered and both customer and client expectations are exceeded. I am seeking to work in a dynamic and expanding company, which is forward thinking and has a passion for people, embraces change and recognises success.Current Skill Set: Proven track record of achieving goals and objectives to deliver excellent customer satisfaction Excellent coaching skills 'Coaching for success' accredited (T&C guidelines) Excellent planner and organiser Self motivated individual with an objective, fair and consistent approach Proven track record for achieving results (Gold performer, 4 times) Excellent communication and interpersonal skills Change management, team management & leadership circa 50 FTE Competent IT skills including all Microsoft packages Specialties: approach, coaching, conversion, corel ventura, credit, customer relations, customer service, delivery, edge, financial, focus, food standards agency, insurance, leadership, management, mentoring, policy analysis, presentation skills, quality, recruiting, sales, supervisory skills, workshops,

Melanie Buttery

I am an experienced Contact Centre Team Leader with skills in Collections, Sales and Customer Servic...
Wakefield, Wakefield, United Kingdom

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Melanie Buttery’s Email mel.buttery@venturauk.com

Melanie Buttery’s Phone Numbers +44 1620 89****

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Melanie Buttery’s Location Wakefield, Wakefield, United Kingdom

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Melanie Buttery is a I am an experienced Contact Centre Team Leader with skills in Collections, Sales and Customer Services. I am customer focussed, experienced in delivering against targets and have successfully worked as a Team Leader within regulated environments for fifteen years. I feel I would be an asset to any company with the ability to lead and develop teams to ensure optimum performance is delivered and both customer and client expectations are exceeded. I am seeking to work in a dynamic and expanding company, which is forward thinking and has a passion for people, embraces change and recognises success.Current Skill Set: Proven track record of achieving goals and objectives to deliver excellent customer satisfaction Excellent coaching skills 'Coaching for success' accredited (T&C guidelines) Excellent planner and organiser Self motivated individual with an objective, fair and consistent approach Proven track record for achieving results (Gold performer, 4 times) Excellent communication and interpersonal skills Change management, team management & leadership circa 50 FTE Competent IT skills including all Microsoft packages Specialties: approach, coaching, conversion, corel ventura, credit, customer relations, customer service, delivery, edge, financial, focus, food standards agency, insurance, leadership, management, mentoring, policy analysis, presentation skills, quality, recruiting, sales, supervisory skills, workshops,