Megan Monaco Email & Phone Number | Supported incoming inquiries for over 14,000 internal and external clients of Vanguard’s Human Resources Department including system navigation questions and issue resolution. Ensured positive and consistent client experiences by providing efficient responses and expediting escalation. Mastered functioning within several HRIS systems including but not limited to: Workday, PeopleSoft, Salesforce, Softphone, Lotus Notes databases, and SharePoint websites. Maintained client confidentiality according to HR policies, procedures and Vanguard security standards. Lead trend identification of client inquiry types such as Performance Management, Benefits, Payroll, and Recruiting, in order to support planning thus increasing client satisfaction.

Megan Monaco

Supported incoming inquiries for over 14,000 internal and external clients of Vanguard’s Human Resou...
Philadelphia, Pennsylvania, United States

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Megan Monaco’s Location Philadelphia, Pennsylvania, United States

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Megan Monaco’s Prior Industry Randstad

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HR Contact Center Representative

2014-09-01 00:00:00 - 2015-10-01 00:00:00

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Megan Monaco is a Supported incoming inquiries for over 14,000 internal and external clients of Vanguard’s Human Resources Department including system navigation questions and issue resolution. Ensured positive and consistent client experiences by providing efficient responses and expediting escalation. Mastered functioning within several HRIS systems including but not limited to: Workday, PeopleSoft, Salesforce, Softphone, Lotus Notes databases, and SharePoint websites. Maintained client confidentiality according to HR policies, procedures and Vanguard security standards. Lead trend identification of client inquiry types such as Performance Management, Benefits, Payroll, and Recruiting, in order to support planning thus increasing client satisfaction.