Meena Shanmugam Email & Phone Number | Involved as Level 2 and Incident Co-ordinator Resolve any severity issues that arises during pre and post implementation of Dynamics AX Ensure recording and ongoing monitoring of all incoming request issues in the support system. Ensure timely responses to client requests for support, according to urgency of the issue. Working knowledge related to AOT. Continues monitoring of jobs and running manually whenever they fail. Checking services and mail configuration regularly. As a Senior Support Analyst guide/mentor junior engineers in to the project team Working knowledge related to AX 2012. Assist clients with resolving issues. Escalate support requests as required. Creating users and assign permissions to them. Participating in shift left meeting with client to integrated systems and documenting it. Involved in creating documents for KB Creation and circulating to team for future reference Given Knowledge Training to Entire Team

Meena Shanmugam

Involved as Level 2 and Incident Co-ordinator Resolve any severity issues that arises during pre an...
India

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Senior Operation Executive

2011-05-01 00:00:00 - 2015-05-01 00:00:00

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Meena Shanmugam is a Involved as Level 2 and Incident Co-ordinator Resolve any severity issues that arises during pre and post implementation of Dynamics AX Ensure recording and ongoing monitoring of all incoming request issues in the support system. Ensure timely responses to client requests for support, according to urgency of the issue. Working knowledge related to AOT. Continues monitoring of jobs and running manually whenever they fail. Checking services and mail configuration regularly. As a Senior Support Analyst guide/mentor junior engineers in to the project team Working knowledge related to AX 2012. Assist clients with resolving issues. Escalate support requests as required. Creating users and assign permissions to them. Participating in shift left meeting with client to integrated systems and documenting it. Involved in creating documents for KB Creation and circulating to team for future reference Given Knowledge Training to Entire Team