Matthew Thrasher Email & Phone Number | Demonstrated ability to satisfy members need with a one call resolution approach. Highly committed to cross-servicing with options that anticipate members future needs. Serving as my team's Online Comm Que Monitor, assisting team mates in resolving complex or unusual member requests.Created and implemented a universal training program and disseminated information to new team members to ensure a cohesive quality production. Encouraged individual growth by empowering team members to meet their goals through the advancement of skills.Simultaneously coached three, twenty member teams. Identified team member development needs, addressed and corrected quality service issues. Coached team members on successful customer interaction strategies and saw a 26% improvement in department quality service scores.

Matthew Thrasher

Demonstrated ability to satisfy members need with a one call resolution approach. Highly committed t...
Pensacola, Pensacola, United States

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Matthew Thrasher’s Location Pensacola, Pensacola, United States

Matthew Thrasher’s Current Industry Navy Federal Credit Union M.E.D.I.A. Group

Matthew Thrasher’s Prior Industry Regions Financial Corporation

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Member Service Representative

2014-04-01 00:00:00 - Present

Training Director

2004-08-01 00:00:00 - Present

Quality Service Coach & Team Mentor

2009-10-01 00:00:00 - 2014-04-01 00:00:00

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Matthew Thrasher is a Demonstrated ability to satisfy members need with a one call resolution approach. Highly committed to cross-servicing with options that anticipate members future needs. Serving as my team's Online Comm Que Monitor, assisting team mates in resolving complex or unusual member requests.Created and implemented a universal training program and disseminated information to new team members to ensure a cohesive quality production. Encouraged individual growth by empowering team members to meet their goals through the advancement of skills.Simultaneously coached three, twenty member teams. Identified team member development needs, addressed and corrected quality service issues. Coached team members on successful customer interaction strategies and saw a 26% improvement in department quality service scores.