Matt Donovan Email & Phone Number | Professional with twenty-one years of successful experience in the support and management of telecommunication based technology and clients. Proficient skills in product management, team building and coordination of support, project and process management and management of customer relationships with responsibilities ranging from the coordination of resources to identify, quantify and resolve customer issues. Seeking a position in the management, support and development of support teams and clients. Defining supportable, repeatable and profitable services. Specialties: Customer escalation management Managing and building customer relationships Situation analysis to identify issues and recommend solutions.

Matt Donovan

Professional with twenty-one years of successful experience in the support and management of telecom...
Kingston, Massachusetts, United States

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Matt Donovan’s Email mdonovan@ptc.com

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Matt Donovan’s Location Kingston, Massachusetts, United States

Matt Donovan’s Current Industry Ptc

Matt Donovan’s Prior Industry At And T Unified Communications | Bt Conferencing | Autodesk | Genuity Solutions

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Senior Manager IT End User Services

2023-05-01 00:00:00 - Present

Implementation Project Manager

2010-11-01 00:00:00 - 2013-04-01 00:00:00

Product Manager of Web Conferencing

2007-03-01 00:00:00 - 2010-06-01 00:00:00

Manager of Escalations, Autodesk Business Centers (A.B.C.)

2003-01-01 00:00:00 - 2004-01-01 00:00:00

Program Manager for Operations-Product Development and Launch

2001-01-01 00:00:00 - 2002-01-01 00:00:00

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Matt Donovan is a Professional with twenty-one years of successful experience in the support and management of telecommunication based technology and clients. Proficient skills in product management, team building and coordination of support, project and process management and management of customer relationships with responsibilities ranging from the coordination of resources to identify, quantify and resolve customer issues. Seeking a position in the management, support and development of support teams and clients. Defining supportable, repeatable and profitable services. Specialties: Customer escalation management Managing and building customer relationships Situation analysis to identify issues and recommend solutions.