Matt Armbruster

Matt Armbruster

Founder of TwentyTwoEleven Ventures | WFM Expert | Global Operations | Efficiency Aficionado | Techn...
High Point, North Carolina, United States

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Work Experience

Hometown Realtors Brokered by eXp Realty

Real Estate Broker

2023-09-01 - Present

TwentyTwoEleven Ventures

Owner/Founder & Consultant

2022-10-01 - Present

Cepheid

Workforce Manager, Americas Customer Care Operations

2021-08-01 - 2022-10-01

Align Technology

Workforce Manager - Contact Center

2017-01-01 - 2021-08-01

Cognosante

Manager - Workforce Management & Capacity Planning

2014-05-01 - 2015-09-01

UnitedHealthcare

Workforce Supervisor

2010-04-01 - 2012-08-01

Samuel, Son & Co., Limited

Warehouse

1998-06-01 - 2005-02-01

Skills

consultants wfm training capacity planning contact center ivracd data strategy process implementation routing kpi development tech stack review wfm team assessment realtime wfm technology workforce management data analytics storytelling wfm roadmapping customer experience demand planning process improvement

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