Mary Harrington Email & Phone Number | A leader in Customer Support, Sales Support & Sales Operations from point of sale and customer on-boarding, through contract renewal. Excels in analyzing and identifying trends and able to formulate strategies that enhance the entire customer experience. Introduces training strategies and new processes that improve team skills and performance. Select Career Highlights • Managed delinquent customer accounts in multiple Texas markets and improved customer satisfaction by identifying and resolving issues early and swiftly; leveraged Salesforce.com to proactively identify and correct issues with fulfillment, credit, issue resolution and process gaps. • Achieved the 2015 AR record reduction objective of 9.5% (Texas exceeded this objective at 8.6%). • Led team in the number of Salesforce.com change cases resolved in 2014 and drove 2.6M in revenue retention. • Developed and implemented action plans to gain competitive advantage in the Austin market, with revenues exceeding 93M, more than 9% of total corporate revenue.

Mary Harrington

A leader in Customer Support, Sales Support & Sales Operations from point of sale and customer on-bo...
Cedar Park, Texas, United States

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Mary Harrington’s Email mharrington@yp.com

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Mary Harrington’s Location Cedar Park, Texas, United States

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Senior Manager Customer Experience

2015-01-01 00:00:00 - 2017-01-01 00:00:00

Digital Sales Manager

2007-01-01 00:00:00 - 2010-01-01 00:00:00

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Mary Harrington is a A leader in Customer Support, Sales Support & Sales Operations from point of sale and customer on-boarding, through contract renewal. Excels in analyzing and identifying trends and able to formulate strategies that enhance the entire customer experience. Introduces training strategies and new processes that improve team skills and performance. Select Career Highlights • Managed delinquent customer accounts in multiple Texas markets and improved customer satisfaction by identifying and resolving issues early and swiftly; leveraged Salesforce.com to proactively identify and correct issues with fulfillment, credit, issue resolution and process gaps. • Achieved the 2015 AR record reduction objective of 9.5% (Texas exceeded this objective at 8.6%). • Led team in the number of Salesforce.com change cases resolved in 2014 and drove 2.6M in revenue retention. • Developed and implemented action plans to gain competitive advantage in the Austin market, with revenues exceeding 93M, more than 9% of total corporate revenue.