Marvin Geron Email & Phone Number | An experienced Information Technology Service Management (ITSM) practitioner (10+ years) providing ITIL Process Governance/Operational support for Incident/Major Incident, Problem, Change and Service Request Management. An AWS Certified Cloud Practitioner (May 2023) and other certifications includes ITIL V3 foundation in addition to 4 ITIL Intermediate modules particularly for [1] Operation Support and Analysis (OSA); [2] Release, Control and Validation (RCV); [3] Planning, Protection and Optimization (PPO); and [4] Continual Service Improvement (CSI). An experienced and effective people manager/leader who did an Operations Manager (IT Service Desk) and Team Leader (Consumer Technical Support) role managing at least 15 agents/technicians.

Marvin Geron

An experienced Information Technology Service Management (ITSM) practitioner (10+ years) providing I...
Philippines

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Marvin Geron’s Email marvin.geron@infor.com

Marvin Geron’s Phone Numbers

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Marvin Geron’s Location Philippines

Marvin Geron’s Current Industry Infor

Marvin Geron’s Prior Industry Singtel | Eolas Group Contracting To Singtel | Marina Bay Sands | T Systems | Dell International Services Phils

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Senior Business Analyst - Itsm

2019-10-01 00:00:00 - Present

1. Senior Service Management Specialist - Process Manager | Incident/Major Incident Management

2019-01-01 00:00:00 - 2019-08-01 00:00:00

Senior It Business Analyst - Itil

2014-11-01 00:00:00 - 2015-08-01 00:00:00

Senior It Business Analyst, It Governance

2014-05-01 00:00:00 - 2014-11-01 00:00:00

Itil Process (Incident/Change/Problem) Management And Quality Professional - Delivery/Quality

2012-01-01 00:00:00 - 2014-04-01 00:00:00

Technical Support Supervisor Iii - Consumer Technical Support

2005-11-01 00:00:00 - 2008-07-01 00:00:00

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Marvin Geron is a An experienced Information Technology Service Management (ITSM) practitioner (10+ years) providing ITIL Process Governance/Operational support for Incident/Major Incident, Problem, Change and Service Request Management. An AWS Certified Cloud Practitioner (May 2023) and other certifications includes ITIL V3 foundation in addition to 4 ITIL Intermediate modules particularly for [1] Operation Support and Analysis (OSA); [2] Release, Control and Validation (RCV); [3] Planning, Protection and Optimization (PPO); and [4] Continual Service Improvement (CSI). An experienced and effective people manager/leader who did an Operations Manager (IT Service Desk) and Team Leader (Consumer Technical Support) role managing at least 15 agents/technicians.

Marvin Geron has prior
experience in the following industries:
Singtel | Eolas Group Contracting To Singtel | Marina Bay Sands | T Systems | Dell International Services Phils

Marvin Geron has the following professional experience:
Infor | Singtel | Eolas Group Contracting To Singtel | Marina Bay Sands | T Systems | Dell International Services Phils