Martha Lara Email & Phone Number | Throughout my ten years of experience working in a call center I have obtained many abilities that include but are not limited to answering phones, responding to customer requests by providing customers with product knowledge and service information. Also, I identify, research, and resolve customer inquiries using computer systems and transferring customer calls to appropriate staff members. In addition, I have completed call logs, reports, data entry, researched billing issues and followed-up on customer inquiries which were not immediately resolved. In my current positon as a Material Handler Lead I plan orders, assist, direct and oversee a team of 15 to 25 employees. Create SWI (Standard Work Instructions), train employees to the SWI's and make sure tasks are completed in a timely manner. Directing employees on completing special projects, making sure all orders are planned, labeled, trailer loaded and shipped to our customers. Utilize computer to create and maintain accurate reports for management of all worked preformed to verify if UPH (Units Per Hour) is met on a daily basis. Follow oral and written directions while maintaining great work relationships with management, peers and our customers.

Martha Lara

Throughout my ten years of experience working in a call center I have obtained many abilities that i...
Stockton, California, United States

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Martha Lara’s Email martha.lara@xpo.com

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Martha Lara’s Location Stockton, California, United States

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Material Handler Lead

2016-06-01 00:00:00 - Present

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Martha Lara is a Throughout my ten years of experience working in a call center I have obtained many abilities that include but are not limited to answering phones, responding to customer requests by providing customers with product knowledge and service information. Also, I identify, research, and resolve customer inquiries using computer systems and transferring customer calls to appropriate staff members. In addition, I have completed call logs, reports, data entry, researched billing issues and followed-up on customer inquiries which were not immediately resolved. In my current positon as a Material Handler Lead I plan orders, assist, direct and oversee a team of 15 to 25 employees. Create SWI (Standard Work Instructions), train employees to the SWI's and make sure tasks are completed in a timely manner. Directing employees on completing special projects, making sure all orders are planned, labeled, trailer loaded and shipped to our customers. Utilize computer to create and maintain accurate reports for management of all worked preformed to verify if UPH (Units Per Hour) is met on a daily basis. Follow oral and written directions while maintaining great work relationships with management, peers and our customers.