Martand Jawahire Email & Phone Number | • 17 years of IT Professional experience and that include 9 years of experience in managing teams across varied industry such as Service Delivery, Software Quality Assurance, Project Management, Tech Support, Peoples & Vendor Management • Collaborate with stakeholders including internal organization and third-party service provider and senior management to deploy service improvement strategy! • Provide leadership in execution of strategic projects achieving positive customer satisfaction and contribution to define solutions and execution of specific projects. • Conducting one to one meeting with team, roster preparation, maintaining leave and conducting yearly appraisals • Identify and build improvements in our support process and tools, both internal and with our partners/Clients. • Host daily stand-up review meetings within team to discuss on project actions items and track all daily issues • Maintaining high levels of customer service and commitment to SLAs, acting as a point of escalation for complex customer questions, and organizing cross-functional teams as needed to resolve any escalations. • Knowledge and proficiency in staff scheduling, workload analysis, performance management, and interviewing skills. • Effective leadership, experience with goal setting and action plans for career development of a team and individual basis. • Reviews and follows-up on ticket-based Customer Satisfaction (CSAT) reviews within the delivery center • Initiates and manage against the Service Improvement Plan (SIP) and Continuous Improvement Plan (CIP) • Attends MBR, QBR and present support function data to stake holders

Martand Jawahire

• 17 years of IT Professional experience and that include 9 years of experience in managing teams ac...
Pune, Maharashtra, India

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Martand Jawahire’s Email martand_jawahire@onwardgroup.com

Martand Jawahire’s Phone Numbers +91 84792 8****

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Martand Jawahire’s Location Pune, Maharashtra, India

Martand Jawahire’s Current Industry

Martand Jawahire’s Prior Industry Integrative Systems | Onward Technologies Ltd Pune | Microland | E2e Serwizsol Ltd Pune

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Work Experience

Onward Technologies

Service Delivery Manager

Present

Integrative Systems

Team Lead - It

2015-09-01 00:00:00 - 2018-12-01 00:00:00

Onward Technologies Ltd Pune

Sr.System Administrator

2008-10-01 00:00:00 - 2015-09-01 00:00:00

Microland

It Coordinator

2007-10-01 00:00:00 - 2008-10-01 00:00:00

E2e Serwizsol Ltd Pune

Customer Care Executive

2006-01-01 00:00:00 - 2007-07-01 00:00:00

Skills

No Skills Available

Languages

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FAQ About Martand Jawahire

Martand Jawahire is located at
Pune, Maharashtra, India

Martand Jawahire is a • 17 years of IT Professional experience and that include 9 years of experience in managing teams across varied industry such as Service Delivery, Software Quality Assurance, Project Management, Tech Support, Peoples & Vendor Management • Collaborate with stakeholders including internal organization and third-party service provider and senior management to deploy service improvement strategy! • Provide leadership in execution of strategic projects achieving positive customer satisfaction and contribution to define solutions and execution of specific projects. • Conducting one to one meeting with team, roster preparation, maintaining leave and conducting yearly appraisals • Identify and build improvements in our support process and tools, both internal and with our partners/Clients. • Host daily stand-up review meetings within team to discuss on project actions items and track all daily issues • Maintaining high levels of customer service and commitment to SLAs, acting as a point of escalation for complex customer questions, and organizing cross-functional teams as needed to resolve any escalations. • Knowledge and proficiency in staff scheduling, workload analysis, performance management, and interviewing skills. • Effective leadership, experience with goal setting and action plans for career development of a team and individual basis. • Reviews and follows-up on ticket-based Customer Satisfaction (CSAT) reviews within the delivery center • Initiates and manage against the Service Improvement Plan (SIP) and Continuous Improvement Plan (CIP) • Attends MBR, QBR and present support function data to stake holders

Martand Jawahire currently works in the

No Languages Available

Martand Jawahire has prior
experience in the following industries:
Integrative Systems | Onward Technologies Ltd Pune | Microland | E2e Serwizsol Ltd Pune

Martand Jawahire has the following professional experience:
Onward Technologies | Integrative Systems | Onward Technologies Ltd Pune | Microland | E2e Serwizsol Ltd Pune