Marta Kamiska Email & Phone Number | Marketer with strong experience in banking, insurance markets & Retail Remote sales enthusiast Acting as the Voice of the Customer, championing change and improvements across the Customer Experience Customer research management Leveraging customer insights to develop customer experience strategy and ensure consistent and simple experiences across all touchpoints 6 years of experience in Customer Experience, CRM, Customer Service, telesales & direct marketing at UNIQA Group Leading, inspiring, and co-ordinating the customer service management teams (inbound, outbound) Taking responsibility for the ongoing development all levels of Call Center colleagues 9 years of experience in Marketing in the French financial institution (Laser Group, Cofinoga) Development and implementation of Customer Experience Analyzing team performance to drive improvement in KPIs Setting up Customer Service Teams (inbound, outbound) Recruiting, training, coaching of Customer Service Teams Repeat business (cross- sell and up-sell strategies, segmentations, scorings, activation and retention strategies, DM campaigns) Developing customer journey covering customer life cycle Launch of products (bank cards, cash loans, non credit insurances) Operational marketing (reward programs, animation programs, B2C and B2B marketing) Development and key-accounting ( B2B) Launch of direct channel (cash loan - Halogotówka). Launch of online & telesales channels Contact strategy development Loyalty programs Financial products sales strategies Effective team management Change management skills Representing customer voice and drive for customer centric culture Promoting customer centric culture Building effective relationships both within and outside the department by promoting joined up and collaboration culture

Marta Kamiska

Marketer with strong experience in banking, insurance markets & Retail Remote sales enthusiast Acti...
Warsaw, Warsaw, Poland

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Marta Kamiska’s Email marta.kaminska@pmi.com

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Marta Kamiska’s Location Warsaw, Warsaw, Poland

Marta Kamiska’s Current Industry Philip Morris International

Marta Kamiska’s Prior Industry Ikea | Uniqa Insurance | Sygma Bank | Finplus Sa Sygma Bank Polska

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Work Experience

Philip Morris International

Contact Center Manager at Philip Morris International

2021-09-01 00:00:00 - Present

Ikea

Service & Sales Support Manager

2020-01-01 00:00:00 - 2021-09-01 00:00:00

Uniqa Insurance

Telemarketing & Direct Marketing Manager

2016-04-01 00:00:00 - 2019-12-01 00:00:00

Sygma Bank

Head of Online, Telesales, Market & Customer Research

2008-01-01 00:00:00 - 2013-04-01 00:00:00

Finplus Sa Sygma Bank Polska

Marketing Manager (offline & online)

2003-06-01 00:00:00 - 2008-12-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Marta Kamiska

Marta Kamiska is located at
Warsaw, Warsaw, Poland

Marta Kamiska is a Marketer with strong experience in banking, insurance markets & Retail Remote sales enthusiast Acting as the Voice of the Customer, championing change and improvements across the Customer Experience Customer research management Leveraging customer insights to develop customer experience strategy and ensure consistent and simple experiences across all touchpoints 6 years of experience in Customer Experience, CRM, Customer Service, telesales & direct marketing at UNIQA Group Leading, inspiring, and co-ordinating the customer service management teams (inbound, outbound) Taking responsibility for the ongoing development all levels of Call Center colleagues 9 years of experience in Marketing in the French financial institution (Laser Group, Cofinoga) Development and implementation of Customer Experience Analyzing team performance to drive improvement in KPIs Setting up Customer Service Teams (inbound, outbound) Recruiting, training, coaching of Customer Service Teams Repeat business (cross- sell and up-sell strategies, segmentations, scorings, activation and retention strategies, DM campaigns) Developing customer journey covering customer life cycle Launch of products (bank cards, cash loans, non credit insurances) Operational marketing (reward programs, animation programs, B2C and B2B marketing) Development and key-accounting ( B2B) Launch of direct channel (cash loan - Halogotówka). Launch of online & telesales channels Contact strategy development Loyalty programs Financial products sales strategies Effective team management Change management skills Representing customer voice and drive for customer centric culture Promoting customer centric culture Building effective relationships both within and outside the department by promoting joined up and collaboration culture

Marta Kamiska currently works in the Philip Morris International |

No Languages Available

Marta Kamiska has prior
experience in the following industries:
Ikea | Uniqa Insurance | Sygma Bank | Finplus Sa Sygma Bank Polska

Marta Kamiska has the following professional experience:
Philip Morris International | Ikea | Uniqa Insurance | Sygma Bank | Finplus Sa Sygma Bank Polska