Marsha Downs Email & Phone Number | Encompassed with a versatile skillset, outstanding work ethics, and steadfast integrity, I leverage my unyielding commitment and diverse competency to implement highly-detailed approaches, drive customer satisfaction, and achieve holistic organizational success. Throughout my years in business development, I utilized my management and solid hands-on skills, proficiency in optimizing operations, and strategic methodologies to realize maximum operational productivity. I pride myself on my broad-ranging experience, embracing a passion for improving organizational efficiencies through committed leadership and operational excellence. Without a doubt, the years I’ve spent riding the tides of my career have afforded me mastery of project management, business analysis, and process improvement. Versatility and analytical skills are two of my strengths; however, my keen ability is crucial to lead a team, ensuring that each member delivers top-quality work while adequately delegating tasks to capitalize on their specific strengths. Some of my most noteworthy accomplishments include:  Successfully launched the Provider Tiering Implementation by developing new processes for product design and conveying new processes to maintain the continuity of operational excellence.  Coordinated handoffs from external business processes to design associates, managed pilot, and ad-hoc projects for product development, and validated the Prescription Drug Guide accuracy.  Developed the Business Rhythms Service Blueprint by effectively utilizing consumer experience methodologies to expand the effectiveness of work tasks.  Rectified internal and partner site process gaps by establishing new hiring requirements, crafting a training curriculum, and overseeing new process implementations.  Nurtured strategic relationships with Retail leaders by learning their business and recommending product/service improvements based on the desired customer experience. I am currently looking for that next position that allows me to grow revenue, develop strong client relationships, and affect positive change. You can request my resume by contacting me at 502-403-7226 or emailing mdowns@humana.com. Expertise: Business Development, Operational Improvement, Process Optimization, Customer Support, Leadership & Strategic Planning, Data Management, Corporate Dashboards, Root Cause Analysis, Maintenance & Operations, Committee Facilitation, Business Partnerships, Startup Experience, Shared Company Vision

Marsha Downs

Encompassed with a versatile skillset, outstanding work ethics, and steadfast integrity, I leverage...
Louisville, Kentucky, United States

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Marsha Downs’s Email mdowns@humana.com

Marsha Downs’s Phone Numbers +1 800-486-****

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Marsha Downs’s Location Louisville, Kentucky, United States

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Marsha Downs is located at
Louisville, Kentucky, United States

Marsha Downs is a Encompassed with a versatile skillset, outstanding work ethics, and steadfast integrity, I leverage my unyielding commitment and diverse competency to implement highly-detailed approaches, drive customer satisfaction, and achieve holistic organizational success. Throughout my years in business development, I utilized my management and solid hands-on skills, proficiency in optimizing operations, and strategic methodologies to realize maximum operational productivity. I pride myself on my broad-ranging experience, embracing a passion for improving organizational efficiencies through committed leadership and operational excellence. Without a doubt, the years I’ve spent riding the tides of my career have afforded me mastery of project management, business analysis, and process improvement. Versatility and analytical skills are two of my strengths; however, my keen ability is crucial to lead a team, ensuring that each member delivers top-quality work while adequately delegating tasks to capitalize on their specific strengths. Some of my most noteworthy accomplishments include:  Successfully launched the Provider Tiering Implementation by developing new processes for product design and conveying new processes to maintain the continuity of operational excellence.  Coordinated handoffs from external business processes to design associates, managed pilot, and ad-hoc projects for product development, and validated the Prescription Drug Guide accuracy.  Developed the Business Rhythms Service Blueprint by effectively utilizing consumer experience methodologies to expand the effectiveness of work tasks.  Rectified internal and partner site process gaps by establishing new hiring requirements, crafting a training curriculum, and overseeing new process implementations.  Nurtured strategic relationships with Retail leaders by learning their business and recommending product/service improvements based on the desired customer experience. I am currently looking for that next position that allows me to grow revenue, develop strong client relationships, and affect positive change. You can request my resume by contacting me at 502-403-7226 or emailing mdowns@humana.com. Expertise: Business Development, Operational Improvement, Process Optimization, Customer Support, Leadership & Strategic Planning, Data Management, Corporate Dashboards, Root Cause Analysis, Maintenance & Operations, Committee Facilitation, Business Partnerships, Startup Experience, Shared Company Vision