Mark Marino Email & Phone Number | In my years of experience, I have been assigned the responsibility for the entire order process from order entry to handling claims and returns after shipments have been made. This also included pricing, billing, and invoice processing. I have experience in interacting with various departments in all of my past positions including warehousing, inventory, shipping, accounting and sales. CUSTOMER SERVICE TEAM LEADERSHIP COACHING PROCESS IMPROVEMENT SOP CREATION Mark Marino mam1130@aol.com As a customer service manager it is my responsibility to manage not only a customer service team, but to manage projects from inception through tracking and delivery to customers. I lead meetings with team members, sales managers, and colleagues from other departments. I have experience in prioritizing workloads for my team. This allows for efficient use of personnel and creates balance in the department. I have provided reports and made presentations to executives to keep them informed of current and future situations, as well as, the updated metrics that measure meeting our goals (KPI,NPS, etc.) CORE COMPETENCIES Customer Service Team Leadership Mentorship Training Process Improvement SOP creation or improvement Well rounded business accumen Accomplishments: Created/hired/trained new customer service department. Established KPI for CS team Improved training programs to include hands on training from company experts Reduced inventory levels to increase cash flow I take pride in being a trusted adviser to others who come to me for resolution because they are confident I will respond and provide them the support they need.

Mark Marino

In my years of experience, I have been assigned the responsibility for the entire order process from...
109 Cambridge Avenue, Saddle Brook, United States

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Mark Marino’s Email mark.marino@kornit.com

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Mark Marino’s Location 109 Cambridge Avenue, Saddle Brook, United States

Mark Marino’s Current Industry Kornit Digital

Mark Marino’s Prior Industry Superior Printing Ink | Brimar Industries | Philips Lighting | Fastenation

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Work Experience

Kornit Digital

ORDER MANAGEMENT LEAD

2018-06-01 00:00:00 - Present

Superior Printing Ink

Customer Service Manager

2016-09-01 00:00:00 - 2017-05-01 00:00:00

Brimar Industries

Customer Service Manager

2016-05-01 00:00:00 - 2016-09-01 00:00:00

Philips Lighting

Customer Care Lead

2014-08-01 00:00:00 - 2016-03-01 00:00:00

Fastenation

Customer Service Manager

2013-07-01 00:00:00 - 2014-04-01 00:00:00

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FAQ About Mark Marino

Mark Marino is located at
109 Cambridge Avenue, Saddle Brook, United States

Mark Marino is a In my years of experience, I have been assigned the responsibility for the entire order process from order entry to handling claims and returns after shipments have been made. This also included pricing, billing, and invoice processing. I have experience in interacting with various departments in all of my past positions including warehousing, inventory, shipping, accounting and sales. CUSTOMER SERVICE TEAM LEADERSHIP COACHING PROCESS IMPROVEMENT SOP CREATION Mark Marino mam1130@aol.com As a customer service manager it is my responsibility to manage not only a customer service team, but to manage projects from inception through tracking and delivery to customers. I lead meetings with team members, sales managers, and colleagues from other departments. I have experience in prioritizing workloads for my team. This allows for efficient use of personnel and creates balance in the department. I have provided reports and made presentations to executives to keep them informed of current and future situations, as well as, the updated metrics that measure meeting our goals (KPI,NPS, etc.) CORE COMPETENCIES Customer Service Team Leadership Mentorship Training Process Improvement SOP creation or improvement Well rounded business accumen Accomplishments: Created/hired/trained new customer service department. Established KPI for CS team Improved training programs to include hands on training from company experts Reduced inventory levels to increase cash flow I take pride in being a trusted adviser to others who come to me for resolution because they are confident I will respond and provide them the support they need.