Marissa Kurtz Email & Phone Number | • Lead a 14-18 person team • Take escalated calls from clients and customers to ensure issues are resolved to complete client satisfaction • Handle incoming payee line to answer questions, upwards of 600 calls per month • Distribute daily queue to ensure most effective use of staff • Collaborate with other teams to ensure procedures and processes were up to date and efficient • Work closely with training team to ensure continuous training of staff • Reduce overtime with efficient use of applications and staff • Work closely with training team to ensure continuous training of staff • Ensure payroll is completed each week • Provide reporting to upper management weekly and monthly. • Lead a 14-18 person team • Take escalated calls from clients and customers to ensure issues are resolved to complete client satisfaction • Handle incoming payee line to answer questions, upwards of 600 calls per month • Distribute daily queue to ensure most effective use of staff • Collaborate with other teams to ensure procedures and processes were up to date and efficient • Work closely with training team to ensure continuous training of staff • Reduce overtime with efficient use of applications and staff • Work closely with training team to ensure continuous training of staff • Ensure payroll is completed each week • Provide reporting to upper management weekly and monthly.

Marissa Kurtz

• Lead a 14-18 person team • Take escalated calls from clients and customers to ensure issues are re...
Locust Grove, Locust Grove, United States

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Marissa Kurtz’s Location Locust Grove, Locust Grove, United States

Marissa Kurtz’s Current Industry Advanced Patient Advocacy

Marissa Kurtz’s Prior Industry Virginia Premier | Advance Health | Fiserv | ACI Worldwide

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Team Manager

2019-07-01 00:00:00 - Present

Supervisor of Provider Relations

2018-11-01 00:00:00 - 2019-07-01 00:00:00

Member Services Supervisor

2017-08-01 00:00:00 - 2018-11-01 00:00:00

Supervisor, Transaction Support

2016-03-01 00:00:00 - 2017-07-01 00:00:00

Supervisor

2005-01-01 00:00:00 - 2016-03-01 00:00:00

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Marissa Kurtz is a • Lead a 14-18 person team • Take escalated calls from clients and customers to ensure issues are resolved to complete client satisfaction • Handle incoming payee line to answer questions, upwards of 600 calls per month • Distribute daily queue to ensure most effective use of staff • Collaborate with other teams to ensure procedures and processes were up to date and efficient • Work closely with training team to ensure continuous training of staff • Reduce overtime with efficient use of applications and staff • Work closely with training team to ensure continuous training of staff • Ensure payroll is completed each week • Provide reporting to upper management weekly and monthly. • Lead a 14-18 person team • Take escalated calls from clients and customers to ensure issues are resolved to complete client satisfaction • Handle incoming payee line to answer questions, upwards of 600 calls per month • Distribute daily queue to ensure most effective use of staff • Collaborate with other teams to ensure procedures and processes were up to date and efficient • Work closely with training team to ensure continuous training of staff • Reduce overtime with efficient use of applications and staff • Work closely with training team to ensure continuous training of staff • Ensure payroll is completed each week • Provide reporting to upper management weekly and monthly.