FAQ About Mariesa Portmann

• What is Mariesa Portmann's address?

  Mariesa Portmann is located at
  San Diego, San Diego, United States

• What is Mariesa Portmann's job title?

  Mariesa Portmann is a SevenRooms is a fully-integrated, data-driven guest experience platform that helps hospitality operators connect data across the guest journey. From neighborhood restaurants and bars to international, multi-concept hospitality groups, the end-to-end platform enables operators to automatically drive revenue and profitability by leveraging data to build direct relationships, deliver exceptional experiences, and increase repeat visits & orders.- Plan and execute the strategy of a brand’s digital engagement program throughout the entire lifecycle - from scoping, on-boarding, deploying, optimizing and scaling. - Lead one of the company’s largest revenue and usage customer programs. Continue to grow usage of the account 20+% YOY for two consecutive years, expand and introduce new capabilities including mobile and identify opportunities for expansion and innovation - all while maintaining and delivering a 90+ NPS score quarter over quarter. - Collaborate with cross-functional internal teams and client teams to execute on a brand’s strategic vision by developing milestones and initiatives that drive towards accomplishing the defined goals and objectives. - Measure, analyze and forecast program performance against benchmarks, best practices and competitive landscape to identify opportunities to improve customer experience, reduce churn and increase ROI, adoption, expansion and growth. - Provide consultative and actionable recommendations that drive value-add to the program based on historical performance analysis of customer data, business forecasting, digital trends and market trends. - Deliver on-site presentations and analysis to C-level executives to review various initiatives, plan for the overall strategy of the program and provide general thought leadership in the technology and digital engagement space. - Maintain and cultivate lasting partnerships and high customer satisfaction with strong client relations skills.- First North American team member - helped grow the group from one person to a team of 12 in 18 months. - Manage onboarding implementation for deployments in all verticals and sizes and conduct supplemental training for all users. - Understand and interpret complex customer business models and develop the most effective solution to deliver maximum ROI, increase customer satisfaction levels and boost revenue. - Create and lead demos, presentations, webinars and training sessions that share product capabilities, use cases and client success stories.- Provide pre-sales and operational support to a field organization of approximately 200 sales and customer success individuals. - Analyze business processes, identify opportunities to streamline areas and effectively manage change control. - Maintain ongoing enhancement of operational processes and ensure systems remain aligned with ever-changing business requirements. - Architect, implement and administer various systems and applications that support and enable the field organization. - Conduct high level reporting and analysis of the book of business, including but not limited to, revenue recognition tracking, renewal tracking and sales pipeline projections.- Manage and execute tactical and strategic initiatives of the marketing program, including but not limited to lead generation, email marketing and social media. - Conduct market research and execute marketing plan to expand business from domestic to international customer base. - Develop email and web marketing campaigns to generate new leads. - Manage content on website, social media platforms and marketing materials. - Plan and execute tradeshow logistics and other events.

• What industry does Mariesa Portmann currently work in?

  Mariesa Portmann currently works in the SEVENROOMS |

• Which languages does Mariesa Portmann speak?

  No Languages Available

• Which industries has Mariesa Portmann previously worked in?

  Mariesa Portmann has prior
  experience in the following industries:
  Sendlane | Cordial | LivePerson | Exactly LLC

• What is Mariesa Portmann’s work experience?

  Mariesa Portmann has the following professional experience:
  SEVENROOMS | Sendlane | Cordial | LivePerson | Exactly LLC

• How can I find Mariesa Portmann on LinkedIn?

  You can view Mariesa Portmann’s LinkedIn profile at LinkedIn URL

• What are Mariesa Portmann’s work email addresses?

  Mariesa Portmann’s work email
  addresses are
  mcarrow@liveperson.com

• What company does Mariesa Portmann work for?

  SEVENROOMS |