Marc Wilson Email & Phone Number | 21+ Years Mortgage Servicing 17+ Years Management 12+ Years Call Center 6.5+ Years Executive Management 5+ Years Operational Risk Management Marc is a proven adaptable execution oriented executive with customer centric focus for customer experience and customer satisfaction improvement through customer facing and back office processes improvement. During his tenure at Nationstar he was a part of tremendous growth from less than 10 billion in Servicing to over 450 Billion in Servicing through aggressive fast paced portfolio acquisitions. His customer service, sales, collections, back office, complaint resolution, quality control and risk management experience give Marc the ability to led a variety of organizations. In call center operations, he has improved call center metrics while improving CSAT scores and reducing complaints. In a risk controls role he implements end to end process remediations; through a quality controlled legal and compliance approved process, updating procedures and implementing a control log to prevent future findings and a comprehensive communication plan. In servicing operation risk role he improves existing quality controls, retires obsolete or inefficient controls for efficient controls with reporting from over to down to process and agent level views. Marc coaches and develops employees from agents through vice president. He has coached and developed numerous front lines agents up to vice president and his call center was recognized by SQM for coaching protocol. His energetic enthusiastic positive approach to the work day is said in a smile that brightens your day. His favorite day of the week is marvelous Monday and he can help you shift your paradigm to love Monday too. Marc is an employee engagement cheerleader celebrating employee successes as his call center was recognized by SQM for employee recognition. His call center won first call resolution improvement award 3 years in a row from SQM.

Marc Wilson

21+ Years Mortgage Servicing 17+ Years Management 12+ Years Call Center 6.5+ Years Executive Managem...
United States

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Marc Wilson’s Email marc.wilson@usbank.com

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Marc Wilson’s Location United States

Marc Wilson’s Current Industry Us Bank

Marc Wilson’s Prior Industry Fay Servicing | Nationstar Mortgage | Autonation | Staples | Montgomery Wards

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Work Experience

Us Bank

Assistant Vice President Business Risk Performing Operations Control

2018-08-01 00:00:00 - Present

Fay Servicing

Assistant Vice President

2017-04-01 00:00:00 - 2018-08-01 00:00:00

Nationstar Mortgage

Vice President

2004-08-01 00:00:00 - 2017-01-01 00:00:00

Autonation

Servicer Advisor/Internet Sales Manager/Asssitant Sales Manager

2001-10-01 00:00:00 - 2004-08-01 00:00:00

Staples

Sales Manager

2001-03-01 00:00:00 - 2001-10-01 00:00:00

Montgomery Wards

Electric Avenue Manager

1998-11-01 00:00:00 - 2001-03-01 00:00:00

Skills

No Skills Available

Languages

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FAQ About Marc Wilson

Marc Wilson is located at
United States

Marc Wilson is a 21+ Years Mortgage Servicing 17+ Years Management 12+ Years Call Center 6.5+ Years Executive Management 5+ Years Operational Risk Management Marc is a proven adaptable execution oriented executive with customer centric focus for customer experience and customer satisfaction improvement through customer facing and back office processes improvement. During his tenure at Nationstar he was a part of tremendous growth from less than 10 billion in Servicing to over 450 Billion in Servicing through aggressive fast paced portfolio acquisitions. His customer service, sales, collections, back office, complaint resolution, quality control and risk management experience give Marc the ability to led a variety of organizations. In call center operations, he has improved call center metrics while improving CSAT scores and reducing complaints. In a risk controls role he implements end to end process remediations; through a quality controlled legal and compliance approved process, updating procedures and implementing a control log to prevent future findings and a comprehensive communication plan. In servicing operation risk role he improves existing quality controls, retires obsolete or inefficient controls for efficient controls with reporting from over to down to process and agent level views. Marc coaches and develops employees from agents through vice president. He has coached and developed numerous front lines agents up to vice president and his call center was recognized by SQM for coaching protocol. His energetic enthusiastic positive approach to the work day is said in a smile that brightens your day. His favorite day of the week is marvelous Monday and he can help you shift your paradigm to love Monday too. Marc is an employee engagement cheerleader celebrating employee successes as his call center was recognized by SQM for employee recognition. His call center won first call resolution improvement award 3 years in a row from SQM.