Manoj Luthria Email & Phone Number | An SME / Consultant in Workforce Management Practices with a sharp focus on extracting Optimization by leveraging technology encompassing GLOBAL CONTACT CENTER DELIVERY / OPERATIONS with an ability to scale up WFM Processes serving multiple clients spanning across Industries – CRM, Telecom, Healthcare, F&A, BFSI & IT Tech Support. Passionately Mentoring individuals helping them define a successful career path in WFM Community Experienced WFM Practitioner in below areas: 1. Client Relations 2. Commercials (Volume, Revenue & Cost) Forecasting & Strategic Planning 3. Capacity & Resource Planning 4. Cost Optimization / Margin Expansion 5. WFM Process Excellence 6. Budget Planning 7. People Management 8. Workforce Management 9. Insight Analytics

Manoj Luthria

An SME / Consultant in Workforce Management Practices with a sharp focus on extracting Optimization...
Gurgaon, Gurgaon, India

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Manoj Luthria’s Email mluthria@concentrix.com

Manoj Luthria’s Phone Numbers +91 84199 1****

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Manoj Luthria’s Location Gurgaon, Gurgaon, India

Manoj Luthria’s Current Industry Concentrix

Manoj Luthria’s Prior Industry Concentrix A Business Services | Ibm Global Process Services | Ibm | Firstsource Solutions | Shivam

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Associate Director, WFM

Present

Associate Director, Wfm

2021-01-01 00:00:00 - Present

Dgm - Global Workforce Management

2014-10-01 00:00:00 - 2021-08-01 00:00:00

Sr. Manager - Wfm

2011-02-01 00:00:00 - 2021-08-01 00:00:00

Manager - Wfm

2008-06-01 00:00:00 - 2011-02-01 00:00:00

Asst Manager - Wfm

2002-09-01 00:00:00 - 2008-06-01 00:00:00

Manager - Sales And Finance

1995-11-01 00:00:00 - 2002-08-01 00:00:00

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Manoj Luthria is a An SME / Consultant in Workforce Management Practices with a sharp focus on extracting Optimization by leveraging technology encompassing GLOBAL CONTACT CENTER DELIVERY / OPERATIONS with an ability to scale up WFM Processes serving multiple clients spanning across Industries – CRM, Telecom, Healthcare, F&A, BFSI & IT Tech Support. Passionately Mentoring individuals helping them define a successful career path in WFM Community Experienced WFM Practitioner in below areas: 1. Client Relations 2. Commercials (Volume, Revenue & Cost) Forecasting & Strategic Planning 3. Capacity & Resource Planning 4. Cost Optimization / Margin Expansion 5. WFM Process Excellence 6. Budget Planning 7. People Management 8. Workforce Management 9. Insight Analytics

Manoj Luthria has prior
experience in the following industries:
Concentrix A Business Services | Ibm Global Process Services | Ibm | Firstsource Solutions | Shivam

Manoj Luthria has the following professional experience:
Concentrix Cvg | Concentrix | Concentrix A Business Services | Ibm Global Process Services | Ibm | Firstsource Solutions | Shivam