Manoj Kumar Email & Phone Number | • Provide technical suppport into 24X7 to users for resolving IT related issues with SLA. • Troubleshooting for WSUS and Mcafee Epo Antivirus updation on floor. • Supervise complaint ticketing system and follow timely resolution of all work orders. • Providing to support for all types of application, softwares and hardware issues. • Maintain inventory of all production floor with proper details. • Co-ordinate with clients for any IT related issues or escalation. • Knowledge of Active Directory, DNS, DHCP,WDS. • Installing and configuration Active Directory, DHCP, WDS (Sysprep image) • User, Hostname, OU, domain creation, deletion. • Outlook configuration, repair and troubleshoot (POP3) and microsoft exchange. • Sharing, permission on Folder and users. • Supporting Network team for tracing, troubleshooting and resolving network issues. • Giving technical support to NOC and Wintel team for 24 X 7 environments. • Configure Avaya IPVC Phone. • Implementation of Host Monitor by PRTG & ping Plotter to monitor backbone links. • Managing voice and data VLANs. • IP Printer local printer Sharing and attach in client machine. • Assisted in discovery, research and resolution of technical issues. • Monitored and responded phone and e-mail requests for technical support. • Installation and troubleshooting of various softwares like CRM Applications , Avaya One X, Varient, CMS, etc.

Manoj Kumar

• Provide technical suppport into 24X7 to users for resolving IT related issues with SLA. • Troubles...
Delhi, Delhi, India

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Manoj Kumar’s Email manoj@vertex.co.in

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Manoj Kumar’s Location Delhi, Delhi, India

Manoj Kumar’s Current Industry Vertex Customer Management

Manoj Kumar’s Prior Industry Nsb Bpo Solutions | Ibm Infoservices

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Senior It-Executive

Present

Sr. It-Executive

2015-03-01 00:00:00 - Present

Desktop Support Engineer

2010-10-01 00:00:00 - 2015-03-01 00:00:00

Technical Field Engineer

2009-10-01 00:00:00 - 2010-04-01 00:00:00

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Manoj Kumar is a • Provide technical suppport into 24X7 to users for resolving IT related issues with SLA. • Troubleshooting for WSUS and Mcafee Epo Antivirus updation on floor. • Supervise complaint ticketing system and follow timely resolution of all work orders. • Providing to support for all types of application, softwares and hardware issues. • Maintain inventory of all production floor with proper details. • Co-ordinate with clients for any IT related issues or escalation. • Knowledge of Active Directory, DNS, DHCP,WDS. • Installing and configuration Active Directory, DHCP, WDS (Sysprep image) • User, Hostname, OU, domain creation, deletion. • Outlook configuration, repair and troubleshoot (POP3) and microsoft exchange. • Sharing, permission on Folder and users. • Supporting Network team for tracing, troubleshooting and resolving network issues. • Giving technical support to NOC and Wintel team for 24 X 7 environments. • Configure Avaya IPVC Phone. • Implementation of Host Monitor by PRTG & ping Plotter to monitor backbone links. • Managing voice and data VLANs. • IP Printer local printer Sharing and attach in client machine. • Assisted in discovery, research and resolution of technical issues. • Monitored and responded phone and e-mail requests for technical support. • Installation and troubleshooting of various softwares like CRM Applications , Avaya One X, Varient, CMS, etc.