Maniprakash Ray Email & Phone Number | With over 5 years of work experience in analytics and strategy roles, I have led and contributed to various customer experience projects and insights at Swiggy, India's largest online food delivery platform. As a manager of customer experience, I was responsible for designing, executing, and evaluating experiments and initiatives to improve customer satisfaction, retention, and loyalty. I used various tools and methods, such as SQL, Tableau, Python, A/B testing, and surveys, to analyze customer behavior, feedback, and trends, and to generate actionable insights and recommendations. I also partnered with cross-functional teams, such as product, engineering, marketing, and operations, to implement and monitor the impact of customer-centric solutions and enhancements. Previously, as an assistant manager in the CEO's office, I supported the CEO and the leadership team in strategic decision making and planning, by conducting market research, competitor analysis, and business performance reviews. Before joining Swiggy, I was an associate consultant at Cubastion Consulting, where I handled a large volume of data and managed business flows for a major automobile client using Siebel CRM. I have a strong background in biological sciences and bio-engineering from IIT Kanpur, where I graduated in 2018. I am passionate about solving complex problems and creating value for customers and stakeholders, using data-driven and customer-centric approaches. I am looking for new opportunities and challenges in the field of product and data analytics, product management where I can leverage my skills and experience to make a positive impact.

Maniprakash Ray

With over 5 years of work experience in analytics and strategy roles, I have led and contributed to...
Bengaluru, Bengaluru, India

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Maniprakash Ray’s Email maniprakash@swiggy.com

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Maniprakash Ray’s Location Bengaluru, Bengaluru, India

Maniprakash Ray’s Current Industry Swiggy

Maniprakash Ray’s Prior Industry Cubastion Consulting | Mec Intelligence | Spotmentor Technologies | Techkriti Indian Institute Of Technology Kanpur | Iitk Motor Sports

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Work Experience

Swiggy

Manager Customer Experience

2022-10-01 00:00:00 - Present

Cubastion Consulting

Associate Consultant

2020-07-01 00:00:00 - 2021-09-01 00:00:00

Mec Intelligence

Business Analyst

2019-06-01 00:00:00 - 2019-09-01 00:00:00

Spotmentor Technologies

Associate

2018-07-01 00:00:00 - 2019-05-01 00:00:00

Techkriti Indian Institute Of Technology Kanpur

Event Manager

2016-08-01 00:00:00 - 2017-04-01 00:00:00

Iitk Motor Sports

Team Coordinator

2014-10-01 00:00:00 - 2015-11-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Maniprakash Ray

Maniprakash Ray is located at
Bengaluru, Bengaluru, India

Maniprakash Ray is a With over 5 years of work experience in analytics and strategy roles, I have led and contributed to various customer experience projects and insights at Swiggy, India's largest online food delivery platform. As a manager of customer experience, I was responsible for designing, executing, and evaluating experiments and initiatives to improve customer satisfaction, retention, and loyalty. I used various tools and methods, such as SQL, Tableau, Python, A/B testing, and surveys, to analyze customer behavior, feedback, and trends, and to generate actionable insights and recommendations. I also partnered with cross-functional teams, such as product, engineering, marketing, and operations, to implement and monitor the impact of customer-centric solutions and enhancements. Previously, as an assistant manager in the CEO's office, I supported the CEO and the leadership team in strategic decision making and planning, by conducting market research, competitor analysis, and business performance reviews. Before joining Swiggy, I was an associate consultant at Cubastion Consulting, where I handled a large volume of data and managed business flows for a major automobile client using Siebel CRM. I have a strong background in biological sciences and bio-engineering from IIT Kanpur, where I graduated in 2018. I am passionate about solving complex problems and creating value for customers and stakeholders, using data-driven and customer-centric approaches. I am looking for new opportunities and challenges in the field of product and data analytics, product management where I can leverage my skills and experience to make a positive impact.

Maniprakash Ray currently works in the Swiggy |

No Languages Available

Maniprakash Ray has prior
experience in the following industries:
Cubastion Consulting | Mec Intelligence | Spotmentor Technologies | Techkriti Indian Institute Of Technology Kanpur | Iitk Motor Sports

Maniprakash Ray has the following professional experience:
Swiggy | Cubastion Consulting | Mec Intelligence | Spotmentor Technologies | Techkriti Indian Institute Of Technology Kanpur | Iitk Motor Sports