Maneesha Pednekar Email & Phone Number | Executive Summary: • A Quality & Customer Experience Leader, Teacher, Coach and Mentor • Certified Customer Experience Professional (CXPA, US)- 2nd person in India ; Certified in Advanced Design Thinking (IDEO); • Gallup Certified Strengths Coach, Fellow Emotional Intelligence-Six Seconds, Brain Based Coach- Neuroleadership Institute • Led multiple Quality, Customer Experience and Change management initiatives • Worked for large global organizations across Consulting, IT, Manufacturing and FMCG Industry. • Travelled to and worked with Clients and Global Teams across US, Europe, S.East Asia, Africa • Listed on ‘Top 50 Most Impactful Quality Professionals’ by World Quality Congress in India -2017 • Listed on the ‘Who’s who’ of Customer Experience, CXPA US-2018 Competencies: • Customer Experience management & Design thinking • Quality Management • Change Management Initiatives • Coaching (Gallup Strengths, Emotional Intelligence, Brain Based ) • Facilitating Workshops & Teaching Key Achievements (1) Designed and deployed Customer Experience Initiatives o Customer Analysis, Insights,Voice of Customer Programs, CX Measurement systems & Identification of Improvement programs leading to substantial improvement in NPS, o Developed & launched Training Programs and workshops around Customer Experience, Voice of Customer, Design Thinking and Customer Journey Mapping o Coached Teams on Design thinking (2) Led multiple Quality Initiatives o As Quality Head for the India Global Delivery Center for 5 years -Set up of the Quality Management system & was Management Representative for Multi-Site Certification Programs (ISO 9001, ISO 20000, ISO 14000, CMMi Dev Level 5, CMMi SvCs Level 5) o Led the organization towards High Maturity- CMMi Dev & SvCs L5 (Quality Head for 6 Maturity Appraisals) (3) Led multiple cross functional Change management Initiatives o Defined and Deployed Global Quality Management systems & Tools thereby enabling industrialization (4) Coaching o Designed, developed and delivered Workshop on Gallup Strengths finder for Atos University. Coached more than 300+ participants (25% of them international participants across Europe, US, Asia) o Coached Individuals as well as large teams to value diversity & create success o As a Coach, use a combination of Brain based coaching, Emotional Intelligence and Strengths (5) Facilitating Workshops & Teaching o Visiting Faculty on Customer Experience & Design thinking at B.Schools o Designed and delivered Workshops on Strengths & Emotional Intelligence

Maneesha Pednekar

Executive Summary: • A Quality & Customer Experience Leader, Teacher, Coach and Mentor • Certified...
India

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Maneesha Pednekar’s Email maneesha.pednekar@atosorigin.com

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Maneesha Pednekar’s Location India

Maneesha Pednekar’s Current Industry Atos International

Maneesha Pednekar’s Prior Industry Deloitte Consulting | Patni | Rcf

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Work Experience

Atos International

Director - Process & Quality

2006-07-01 00:00:00 - Present

Deloitte Consulting

Associate Vice President

2002-04-01 00:00:00 - 2006-07-01 00:00:00

Patni

Sr. Consultant

1995-01-01 00:00:00 - 2002-01-01 00:00:00

Rcf

Accounts Executive

1989-01-01 00:00:00 - 1992-01-01 00:00:00

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FAQ About Maneesha Pednekar

Maneesha Pednekar is located at
India

Maneesha Pednekar is a Executive Summary: • A Quality & Customer Experience Leader, Teacher, Coach and Mentor • Certified Customer Experience Professional (CXPA, US)- 2nd person in India ; Certified in Advanced Design Thinking (IDEO); • Gallup Certified Strengths Coach, Fellow Emotional Intelligence-Six Seconds, Brain Based Coach- Neuroleadership Institute • Led multiple Quality, Customer Experience and Change management initiatives • Worked for large global organizations across Consulting, IT, Manufacturing and FMCG Industry. • Travelled to and worked with Clients and Global Teams across US, Europe, S.East Asia, Africa • Listed on ‘Top 50 Most Impactful Quality Professionals’ by World Quality Congress in India -2017 • Listed on the ‘Who’s who’ of Customer Experience, CXPA US-2018 Competencies: • Customer Experience management & Design thinking • Quality Management • Change Management Initiatives • Coaching (Gallup Strengths, Emotional Intelligence, Brain Based ) • Facilitating Workshops & Teaching Key Achievements (1) Designed and deployed Customer Experience Initiatives o Customer Analysis, Insights,Voice of Customer Programs, CX Measurement systems & Identification of Improvement programs leading to substantial improvement in NPS, o Developed & launched Training Programs and workshops around Customer Experience, Voice of Customer, Design Thinking and Customer Journey Mapping o Coached Teams on Design thinking (2) Led multiple Quality Initiatives o As Quality Head for the India Global Delivery Center for 5 years -Set up of the Quality Management system & was Management Representative for Multi-Site Certification Programs (ISO 9001, ISO 20000, ISO 14000, CMMi Dev Level 5, CMMi SvCs Level 5) o Led the organization towards High Maturity- CMMi Dev & SvCs L5 (Quality Head for 6 Maturity Appraisals) (3) Led multiple cross functional Change management Initiatives o Defined and Deployed Global Quality Management systems & Tools thereby enabling industrialization (4) Coaching o Designed, developed and delivered Workshop on Gallup Strengths finder for Atos University. Coached more than 300+ participants (25% of them international participants across Europe, US, Asia) o Coached Individuals as well as large teams to value diversity & create success o As a Coach, use a combination of Brain based coaching, Emotional Intelligence and Strengths (5) Facilitating Workshops & Teaching o Visiting Faculty on Customer Experience & Design thinking at B.Schools o Designed and delivered Workshops on Strengths & Emotional Intelligence