Mandeep Singh Sekhon Email & Phone Number | I am a dedicated and results-driven team leader with over 11 years of operational experience in lead-generation projects and the customer service industry. Throughout my career, I have successfully managed teams of both permanent employees and freelancers, overseeing their performance and ensuring the achievement of key objectives. I thrive in fast-paced environments and have a strong track record of optimizing efficiency and effectiveness through process improvement initiatives. As a Lead Generation Team Lead at Zocdoc Online Health Management India Private Limited, I currently spearhead the planning and execution of projects assigned to my team. I take end-to-end ownership of these projects, ensuring that all resources are effectively managed and that productivity, quality benchmarks, and service level agreements are consistently met. I excel in analyzing project-related data and generating insightful reports using tools such as MS Excel, Salesforce, and Tableau. Additionally, I maintain strategic relationships with the US team and actively contribute to problem-solving and solution delivery. In my previous role as a Lead Generation Senior Associate and Acting Team Lead, I played a pivotal role in building a lead generation team from scratch. I successfully managed a team of freelancers and permanent members, driving them toward meeting conversion targets through effective calling strategies and lead prospecting techniques. By implementing robust dashboards and reports, I empowered the team to track performance and make data-driven decisions. My ability to manage floor operations and mentor team members contributed to the overall success of the lead generation initiatives. Through my strong analytical skills and attention to detail, I consistently delivered accurate and reliable results. Throughout my career, I have been recognized for my outstanding performance and have received numerous awards, including Retention Management Topper, E-Desk Champ Topper, Productivity Topper, and Quality Topper. These accolades reflect my dedication and commitment to delivering exceptional results. I am passionate about inventing and implementing solutions that drive operational efficiency and contribute to the success of organizations. I am excited to connect with professionals in the industry and explore opportunities for collaboration and growth. Let's connect and discuss how we can create value together! Feel free to reach out via LinkedIn

Mandeep Singh Sekhon

I am a dedicated and results-driven team leader with over 11 years of operational experience in lead...
Pune, Pune, India

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Mandeep Singh Sekhon’s Email mandeep.sekhon@zocdoc.com

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Mandeep Singh Sekhon’s Location Pune, Pune, India

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Mandeep Singh Sekhon’s Prior Industry Zocdoc | Wipro | Hgs Hinduja Global Solutions | First Source Solutions

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Work Experience

Certify

Team Lead, Credentialing

2024-07-01 00:00:00 - Present

Zocdoc

Team Lead

2023-02-01 00:00:00 - 2024-06-01 00:00:00

Wipro

Senior Officer

2017-08-01 00:00:00 - 2017-11-01 00:00:00

Hgs Hinduja Global Solutions

Quality Assurance Team Lead

2016-09-01 00:00:00 - 2017-08-01 00:00:00

First Source Solutions

Quality Analyst

2012-08-01 00:00:00 - 2016-05-01 00:00:00

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FAQ About Mandeep Singh Sekhon

Mandeep Singh Sekhon is located at
Pune, Pune, India

Mandeep Singh Sekhon is a I am a dedicated and results-driven team leader with over 11 years of operational experience in lead-generation projects and the customer service industry. Throughout my career, I have successfully managed teams of both permanent employees and freelancers, overseeing their performance and ensuring the achievement of key objectives. I thrive in fast-paced environments and have a strong track record of optimizing efficiency and effectiveness through process improvement initiatives. As a Lead Generation Team Lead at Zocdoc Online Health Management India Private Limited, I currently spearhead the planning and execution of projects assigned to my team. I take end-to-end ownership of these projects, ensuring that all resources are effectively managed and that productivity, quality benchmarks, and service level agreements are consistently met. I excel in analyzing project-related data and generating insightful reports using tools such as MS Excel, Salesforce, and Tableau. Additionally, I maintain strategic relationships with the US team and actively contribute to problem-solving and solution delivery. In my previous role as a Lead Generation Senior Associate and Acting Team Lead, I played a pivotal role in building a lead generation team from scratch. I successfully managed a team of freelancers and permanent members, driving them toward meeting conversion targets through effective calling strategies and lead prospecting techniques. By implementing robust dashboards and reports, I empowered the team to track performance and make data-driven decisions. My ability to manage floor operations and mentor team members contributed to the overall success of the lead generation initiatives. Through my strong analytical skills and attention to detail, I consistently delivered accurate and reliable results. Throughout my career, I have been recognized for my outstanding performance and have received numerous awards, including Retention Management Topper, E-Desk Champ Topper, Productivity Topper, and Quality Topper. These accolades reflect my dedication and commitment to delivering exceptional results. I am passionate about inventing and implementing solutions that drive operational efficiency and contribute to the success of organizations. I am excited to connect with professionals in the industry and explore opportunities for collaboration and growth. Let's connect and discuss how we can create value together! Feel free to reach out via LinkedIn