Mam Sirirat Email & Phone Number | Manage the Customer Operations Team, including the in-house teams and third-party service providers. Define policies and KPI to manage and track performance of the related teams and maximize customer experience. Periodically report on team performance to the management team and propose methods for filling gaps. Audit customer operations procedures, staffing and tools on a continuous basis to fill gaps and continuously optimize processes to provide excellent customer service. Oversee an ongoing review process for Customer Operations. Localize operational procedures in support of expectations of the market’s customers. Identify gaps in tools or processes and identify/implement solutions to enhance the company's productivity. Identify new tools or processes to help improve the customer experience. Provide input to and otherwise participate in the vendor selection process for tools and services contracted by headquarters. Provide mentorship and guidance to Customer Service teams. Develop training and career development guidelines for Customer Operations team. Define working and knowledge sharing arrangements between departments in the local office and between the local office and other locales.

Mam Sirirat

Manage the Customer Operations Team, including the in-house teams and third-party service providers...
Destinations Of The World, 624 Thanurat Road, Thailand

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Mam Sirirat’s Email mam.s@dotw.com

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Mam Sirirat’s Location Destinations Of The World, 624 Thanurat Road, Thailand

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Destinations Of The World

Customer Service Manager

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Mam Sirirat is located at
Destinations Of The World, 624 Thanurat Road, Thailand

Mam Sirirat is a Manage the Customer Operations Team, including the in-house teams and third-party service providers. Define policies and KPI to manage and track performance of the related teams and maximize customer experience. Periodically report on team performance to the management team and propose methods for filling gaps. Audit customer operations procedures, staffing and tools on a continuous basis to fill gaps and continuously optimize processes to provide excellent customer service. Oversee an ongoing review process for Customer Operations. Localize operational procedures in support of expectations of the market’s customers. Identify gaps in tools or processes and identify/implement solutions to enhance the company's productivity. Identify new tools or processes to help improve the customer experience. Provide input to and otherwise participate in the vendor selection process for tools and services contracted by headquarters. Provide mentorship and guidance to Customer Service teams. Develop training and career development guidelines for Customer Operations team. Define working and knowledge sharing arrangements between departments in the local office and between the local office and other locales.