Mahen Saga Fernando Email & Phone Number | PROFILE SUMMARY With over twenty years of dedicated experience in IT Service Management, I bring a wealth of expertise in developing and implementing strong support procedures and strategies for ITSM tool implementations and improvements, such as ServiceNow, Freshservice, and ServiceDesk Plus. I'm also proficient in API integrations, workflow automation, and innovative support service development. Throughout my career journey, I've consistently showcased my proficiency in offering technical guidance and expertise to enhance ICT support processes. I meticulously assess system requirements, adeptly tackling any challenges to ensure solutions are closely aligned with business goals. Moreover, I possess a comprehensive understanding of ITIL V4 service management practices, Prince2, and Agile frameworks, including proficiency in change management, incident management, and problem management. As a skilled communicator, I excel in engaging stakeholders at all levels, utilizing strong interpersonal skills and natural leadership abilities. My keen analytical skills, combined with a commitment to continuous improvement, enable me to navigate complex challenges effectively while working towards organizational goals. I take great pride in building trust-based relationships founded on respect, diplomacy, and integrity, which leads to exceptional customer engagement and long-lasting partnerships. Driven by a passion for impactful change and dedicated to ongoing professional development, I am well-prepared to make meaningful contributions in any environment, fostering a culture of excellence and innovation.

Mahen Saga Fernando

PROFILE SUMMARY With over twenty years of dedicated experience in IT Service Management, I bring a w...
Greater Perth Area, Greater Perth Area, Australia

*50 free lookup(s) per month.

No credit card required.

Mahen Saga Fernando’s Email mfernando@fmgl.com.au

Mahen Saga Fernando’s Phone Numbers

Get MAHEN’s Phone Number (For Free)

Social Media

Mahen Saga Fernando’s Location Greater Perth Area, Greater Perth Area, Australia

Mahen Saga Fernando’s Current Industry Fortescue Metals

Not the Mahen Saga Fernando you were looking for?

Find accurate emails & phone numbers for over 700M professionals.

Work Experience

Fortescue Metals

Specialist & Coordinator- IT Service Management & Analytics Support

2022-11-01 00:00:00 - Present

Department Of Biodiversity Conservation And Attractions

Coordinator, Change Manager & Incident Manager - IT Service Operation

2021-11-01 00:00:00 - 2022-07-01 00:00:00

City Of Karratha

Coordinator, IT Service Operation

2020-11-01 00:00:00 - 2021-11-01 00:00:00

North Regional Tafe

Service Desk Analyst/Systems Administrator

2017-01-01 00:00:00 - 2020-11-01 00:00:00

Nation Lanka Finance

ICT Operations Manager

2011-06-01 00:00:00 - 2016-08-01 00:00:00

Kuehne Nagel

Manager, ICT Support & Data Quality

2006-05-01 00:00:00 - 2011-06-01 00:00:00

Hayleys Advantis

Senior ICT Support Officer

2001-03-01 00:00:00 - 2006-05-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Mahen Saga Fernando

Mahen Saga Fernando is located at
Greater Perth Area, Greater Perth Area, Australia

Mahen Saga Fernando is a PROFILE SUMMARY With over twenty years of dedicated experience in IT Service Management, I bring a wealth of expertise in developing and implementing strong support procedures and strategies for ITSM tool implementations and improvements, such as ServiceNow, Freshservice, and ServiceDesk Plus. I'm also proficient in API integrations, workflow automation, and innovative support service development. Throughout my career journey, I've consistently showcased my proficiency in offering technical guidance and expertise to enhance ICT support processes. I meticulously assess system requirements, adeptly tackling any challenges to ensure solutions are closely aligned with business goals. Moreover, I possess a comprehensive understanding of ITIL V4 service management practices, Prince2, and Agile frameworks, including proficiency in change management, incident management, and problem management. As a skilled communicator, I excel in engaging stakeholders at all levels, utilizing strong interpersonal skills and natural leadership abilities. My keen analytical skills, combined with a commitment to continuous improvement, enable me to navigate complex challenges effectively while working towards organizational goals. I take great pride in building trust-based relationships founded on respect, diplomacy, and integrity, which leads to exceptional customer engagement and long-lasting partnerships. Driven by a passion for impactful change and dedicated to ongoing professional development, I am well-prepared to make meaningful contributions in any environment, fostering a culture of excellence and innovation.

Mahen Saga Fernando currently works in the Fortescue Metals |

No Languages Available

Mahen Saga Fernando has prior
experience in the following industries:
Department Of Biodiversity Conservation And Attractions | City Of Karratha | North Regional Tafe | Nation Lanka Finance | Kuehne Nagel | Hayleys Advantis

Mahen Saga Fernando has the following professional experience:
Fortescue Metals | Department Of Biodiversity Conservation And Attractions | City Of Karratha | North Regional Tafe | Nation Lanka Finance | Kuehne Nagel | Hayleys Advantis