Mae ForondaGerona Email & Phone Number | • Manages day-to-day operations of the Training, Quality and SPS team for both Air and Ocean (Freight Management and CLS (Contract Logistics) business • Supported and Implemented Cargowise System • Ensuring brilliance in basics are in place in terms of both Training and Quality Framework with adherence to the business goals and SOW • Partners with Global and Internal stakeholders to drive performance through Training Needs Analysis, Identifying and Analyzing defects that yields the reduction of errors and process improvements • Mentors, upskill both team members and delivery partners in different learning initiatives • Part of the Operation Excellence Team that partners with our developers/analysts to come up with process improvement proven solutions to the business Experiences: • Managed multiple sites with 8 different lines of business as a Quality Manager. • 8 years experience in training delivery and curriculum implementation. Works cooperatively in achieving individual, team and company’s goals. • Master Trainer who has certified product specific trainers from different BPO centers in the Philippines and India that handle AT&T. • Hands-on, focused and a driver that leverages relationships with external and internal customers (Agents, Program Management and peers) to drive business and personal growth.

Mae ForondaGerona

• Manages day-to-day operations of the Training, Quality and SPS team for both Air and Ocean (Frei...
Manila, Manila, Philippines

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Mae ForondaGerona’s Location Manila, Manila, Philippines

Mae ForondaGerona’s Current Industry Ceva Logistics

Mae ForondaGerona’s Prior Industry Tata Consultancy Services | At And T | Convergys Singapore Holdings | Convergys | People Support

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Training, Quality & Sps, Operational Excellence

2021-12-01 00:00:00 - Present

Training & Quality Manager - Center Of Excellence

2021-05-01 00:00:00 - 2021-11-01 00:00:00

Master Instructor

2013-06-01 00:00:00 - 2014-12-01 00:00:00

Universal Trainer

2013-01-01 00:00:00 - 2014-08-01 00:00:00

Associate Trainer, Customer Care

2010-10-01 00:00:00 - 2013-06-01 00:00:00

Customer/Technical Support Representative

2006-04-01 00:00:00 - 2007-08-01 00:00:00

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Mae ForondaGerona is a • Manages day-to-day operations of the Training, Quality and SPS team for both Air and Ocean (Freight Management and CLS (Contract Logistics) business • Supported and Implemented Cargowise System • Ensuring brilliance in basics are in place in terms of both Training and Quality Framework with adherence to the business goals and SOW • Partners with Global and Internal stakeholders to drive performance through Training Needs Analysis, Identifying and Analyzing defects that yields the reduction of errors and process improvements • Mentors, upskill both team members and delivery partners in different learning initiatives • Part of the Operation Excellence Team that partners with our developers/analysts to come up with process improvement proven solutions to the business Experiences: • Managed multiple sites with 8 different lines of business as a Quality Manager. • 8 years experience in training delivery and curriculum implementation. Works cooperatively in achieving individual, team and company’s goals. • Master Trainer who has certified product specific trainers from different BPO centers in the Philippines and India that handle AT&T. • Hands-on, focused and a driver that leverages relationships with external and internal customers (Agents, Program Management and peers) to drive business and personal growth.

Mae ForondaGerona has prior
experience in the following industries:
Tata Consultancy Services | At And T | Convergys Singapore Holdings | Convergys | People Support

Mae ForondaGerona has the following professional experience:
Ceva Logistics | Tata Consultancy Services | At And T | Convergys Singapore Holdings | Convergys | People Support