Lynn Holmgren Mba Email & Phone Number | USN veteran. Customer Care Strategy expert, 20+years in sales, operations and overall customer experience design for US, Latin American, South American and African markets. Experienced in contact center operations of 20+ contact centers and 4500+people in multiple global locations; including in home agents. Lean/6 sigma and agile methodologies experience. Expert in contact optimization and low-effort, high loyalty experiences, which have proven to drive lower churn and improved financial performance. Disciplined in extracting the Value of Customer Operations and sales through service channels. Successful track record in developing talent. Deep Voice of the Customer (VOC) research experience across multiple touch-points, combined with broad, cross-functional expertise enables me to design and execute strategies that quickly deliver measurable results. Have completed 8 technologies, Speech analytics, IVR routing, billing, CRM and technology harmonization/standardization projects.Multi Channel / Omni channel experience design. Strong marketing background enables me to engineer brand-centric experiences that deliver improved loyalty and financial results. Popular speaker for IQPC,SOCAP and ARGYLE Forum. Numerous awards for results in Customer experience delivery. CXPA, Whou2019s Who and National Association of Professional Women,

Lynn Holmgren Mba

USN veteran. Customer Care Strategy expert, 20+years in sales, operations and overall customer exper...
United States

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Lynn Holmgren Mba’s Email lynn.holmgren@te.com

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Lynn Holmgren Mba’s Location United States

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Vice President Global Customer Experience And Customer Journey Management

2018-11-01 00:00:00 - Present

Regional Vice President; Customer Operations - Technical, Billing, Retention, Division Coe's

2015-09-01 00:00:00 - 2018-11-01 00:00:00

Head (Cxo) Global Customer Operations

2013-07-01 00:00:00 - 2015-09-01 00:00:00

Vp Residential Sales And Service, Offline And Credit & Collections

2010-01-01 00:00:00 - 2013-06-01 00:00:00

National Director Of Customer Care

2006-01-01 00:00:00 - 2010-01-01 00:00:00

Operations Manager

1998-05-01 00:00:00 - 2000-01-01 00:00:00

Mba Student

1996-01-01 00:00:00 - 1998-01-01 00:00:00

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Lynn Holmgren Mba is a USN veteran. Customer Care Strategy expert, 20+years in sales, operations and overall customer experience design for US, Latin American, South American and African markets. Experienced in contact center operations of 20+ contact centers and 4500+people in multiple global locations; including in home agents. Lean/6 sigma and agile methodologies experience. Expert in contact optimization and low-effort, high loyalty experiences, which have proven to drive lower churn and improved financial performance. Disciplined in extracting the Value of Customer Operations and sales through service channels. Successful track record in developing talent. Deep Voice of the Customer (VOC) research experience across multiple touch-points, combined with broad, cross-functional expertise enables me to design and execute strategies that quickly deliver measurable results. Have completed 8 technologies, Speech analytics, IVR routing, billing, CRM and technology harmonization/standardization projects.Multi Channel / Omni channel experience design. Strong marketing background enables me to engineer brand-centric experiences that deliver improved loyalty and financial results. Popular speaker for IQPC,SOCAP and ARGYLE Forum. Numerous awards for results in Customer experience delivery. CXPA, Whou2019s Who and National Association of Professional Women,

Lynn Holmgren Mba has prior
experience in the following industries:
Comcast | Millicom Group Millicom International Cellular | Frontier Communications | Whirlpool | Whirpool | Kelley School Of Business Indiana University

Lynn Holmgren Mba has the following professional experience:
Te Connectivity | Comcast | Millicom Group Millicom International Cellular | Frontier Communications | Whirlpool | Whirpool | Kelley School Of Business Indiana University