Lydia Loh Email & Phone Number | Program Manager and Operating model designer with 14 years’ experience with the: ☆ Tech Big 5, ☆ Consulting Big 4, ☆ UK Banking Big 5. Extensive knowledge, understanding and insight in designing, navigating and delivering financial services, in particular what they need in order to operate and deliver value. Passionate about designing and delivering value-driven, smart and integrated experiences, businesses and ecosystems. -------- ~~~ -------- Main capabilities include • program management • operating model design • service design • digital + agile + large-scale transformation • digital banking • optimisation • commercial decisioning • stakeholder allyship Career highlights include: • being part of Apple’s sustainability efforts to trade-in and recycle pre-loved devices • imagining, delivering and running Apple’s Financing programs across Europe that give Apple customers access to better tech • building digital banks from scratch in 2018 and 2019 • Operations Design Lead for HSBC Kinetic’s digital lending proposition • improved service quality at Santander UK in 2011, in particular branch queue times, leading to bank turnaround by 2012 • post-merger integration following Santander's acquisition of A&L and B&B • co-lead and thought lead for Deloitte UK’s core Operating Model Design capability Further qualifications and achievements: • CFA Level I passed on first attempt (Jun-2016) • ‘Deloitte Female Development Manager Programme (2018/19)’ used to identify and accelerate Deloitte's female talent • Google Cloud Platform Business Professional Accreditation (Feb-2019) • Ezbob Business Accreditation (Oct-2019)

Lydia Loh

Program Manager and Operating model designer with 14 years’ experience with the: ☆ Tech Big 5, ☆ Con...
Greater London, England, United Kingdom

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Lydia Loh’s Email lloh@deloitte.co.uk

Lydia Loh’s Phone Numbers +44 1302 81****

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Lydia Loh’s Location Greater London, England, United Kingdom

Lydia Loh’s Current Industry Apple

Lydia Loh’s Prior Industry Deloitte | Santander | Acer

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Work Experience

Apple

Monthly Payments Program Manager for the UK and EMEIA Trade-In

2023-11-01 00:00:00 - Present

Deloitte

Manager, Operations Transformation

2018-09-01 00:00:00 - 2021-09-01 00:00:00

Santander

Organisation Manager

2012-11-01 00:00:00 - 2014-09-01 00:00:00

Acer

Intern

2007-01-01 00:00:00 - 2007-01-01 00:00:00

Skills

No Skills Available

Languages

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FAQ About Lydia Loh

Lydia Loh is located at
Greater London, England, United Kingdom

Lydia Loh is a Program Manager and Operating model designer with 14 years’ experience with the: ☆ Tech Big 5, ☆ Consulting Big 4, ☆ UK Banking Big 5. Extensive knowledge, understanding and insight in designing, navigating and delivering financial services, in particular what they need in order to operate and deliver value. Passionate about designing and delivering value-driven, smart and integrated experiences, businesses and ecosystems. -------- ~~~ -------- Main capabilities include • program management • operating model design • service design • digital + agile + large-scale transformation • digital banking • optimisation • commercial decisioning • stakeholder allyship Career highlights include: • being part of Apple’s sustainability efforts to trade-in and recycle pre-loved devices • imagining, delivering and running Apple’s Financing programs across Europe that give Apple customers access to better tech • building digital banks from scratch in 2018 and 2019 • Operations Design Lead for HSBC Kinetic’s digital lending proposition • improved service quality at Santander UK in 2011, in particular branch queue times, leading to bank turnaround by 2012 • post-merger integration following Santander's acquisition of A&L and B&B • co-lead and thought lead for Deloitte UK’s core Operating Model Design capability Further qualifications and achievements: • CFA Level I passed on first attempt (Jun-2016) • ‘Deloitte Female Development Manager Programme (2018/19)’ used to identify and accelerate Deloitte's female talent • Google Cloud Platform Business Professional Accreditation (Feb-2019) • Ezbob Business Accreditation (Oct-2019)