Luiz Guilherme Moniz Petrachi Email & Phone Number | Customer Experience and Operations Senior Executive specialized in CRM and Client Solutions with a career developed at: AeC Group, Chubb/ACE Insurance, TIM Brasil - Telecom Italia Mobile Holding Company, Valor Econômico, Credicard and Rhodia/Solvay do Brasil. Solid experience in the development and implementation of measures for the acquisition, fidelity and retention of clients, planning and execution of marketing in sales support programs, product launching, promotions, publicity and events. In the course of my career I have acquired extensive knowledge of startups, outsourcing and negotiations with suppliers. I have both Brazilian and Italian citizenships. ADDITIONAL INFORMATION ====================== ■ Guest speaker at the Federal University of Rio de Janeiro (UFRJ) for the Production Engineering Bachelor’s Degree Course (2003). ■ Winner of the VII ABEMD Award (Brazilian Association of Direct Marketing) in the Gold Category, for the Business to Consumer (B2C) segment, in the launching of the Valor Econômico Newspaper. ■ Fencing Athlete for the past 30 years. Participation and prize winning, individually and on teams in World, South American, Brazilian and São Paulo Championships. SUMMARY OF QUALIFICATIONS ========================== ■ BUSINESS START UPS AND DEVELOPMENT OF NEW DEPARTMENTS ■ IMPLEMENTATION AND MANAGEMENT OF CONTACT CENTERS OPERATIONS: MULTIPLE CLIENTS AND SITES ■ ELABORATION AND MANAGEMENT OF RELATIONSHIP MARKETING: ACQUISITIONS / SALES, LOYALTY AND CUSTOMER RETENTION PROGRAMS ■ NEGOTIATION AND SUPERVISION OF OUTSOURCING STRATEGY AND PROCESSES ■ BUILDING AND LEADERSHIP OF MULTIFUNCTIONAL TEAMS ■ NEGOTIATIONS OF PROJECTS FOR MERGERS AND ACQUISITIONS ■ APPRAISAL AND CONCEPTION OF NEW PARTNERSHIPS IN ALTERNATIVE SALES CHANNELS ■ MARKET INTELLIGENCE, INCLUDING COMPETITION ANALYSES AND CUSTOMER SURVEYS

Luiz Guilherme Moniz Petrachi

Customer Experience and Operations Senior Executive specialized in CRM and Client Solutions with a c...
São Paulo, São Paulo, Brazil

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Luiz Guilherme Moniz Petrachi’s Email luizgmp@al.insper.edu.br

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Luiz Guilherme Moniz Petrachi’s Location São Paulo, São Paulo, Brazil

Luiz Guilherme Moniz Petrachi’s Current Industry Associacao Dos Ex Alunos Da Fundacao Getulio Vargas Consulting Services

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Work Experience

Associacao Dos Ex Alunos Da Fundacao Getulio Vargas

Advisory Council Team Exgv - Board Member

2021-04-01 00:00:00 - Present

Consulting Services

Customer Experience / Customer Success Head

2017-01-01 00:00:00 - Present

Stato Consulting

Customer Experience & Operations Director | Cx / Cs Head - Career Transition

2015-01-01 00:00:00 - 2016-01-01 00:00:00

Aec

Customer Experience & Operations Director

2010-02-01 00:00:00 - 2014-06-01 00:00:00

Chubb

General Manager Of Relationship Channels

2007-01-01 00:00:00 - 2008-12-01 00:00:00

Tim Brasil Telecom Italia Mobile Holding

Customer Relations General Manager

2002-07-01 00:00:00 - 2006-12-01 00:00:00

Lhh

Customer Relations General Manager - Career Transiction

2001-06-01 00:00:00 - 2002-06-01 00:00:00

Valor Economico

Relationship Marketing Manager

2000-02-01 00:00:00 - 2001-05-01 00:00:00

Credicard

Direct Marketing Manager

1999-02-01 00:00:00 - 2000-02-01 00:00:00

Solvay

Information Technology Coordinator

1994-01-01 00:00:00 - 1997-12-01 00:00:00

Skills

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Languages

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FAQ About Luiz Guilherme Moniz Petrachi

Luiz Guilherme Moniz Petrachi is located at
São Paulo, São Paulo, Brazil

Luiz Guilherme Moniz Petrachi is a Customer Experience and Operations Senior Executive specialized in CRM and Client Solutions with a career developed at: AeC Group, Chubb/ACE Insurance, TIM Brasil - Telecom Italia Mobile Holding Company, Valor Econômico, Credicard and Rhodia/Solvay do Brasil. Solid experience in the development and implementation of measures for the acquisition, fidelity and retention of clients, planning and execution of marketing in sales support programs, product launching, promotions, publicity and events. In the course of my career I have acquired extensive knowledge of startups, outsourcing and negotiations with suppliers. I have both Brazilian and Italian citizenships. ADDITIONAL INFORMATION ====================== ■ Guest speaker at the Federal University of Rio de Janeiro (UFRJ) for the Production Engineering Bachelor’s Degree Course (2003). ■ Winner of the VII ABEMD Award (Brazilian Association of Direct Marketing) in the Gold Category, for the Business to Consumer (B2C) segment, in the launching of the Valor Econômico Newspaper. ■ Fencing Athlete for the past 30 years. Participation and prize winning, individually and on teams in World, South American, Brazilian and São Paulo Championships. SUMMARY OF QUALIFICATIONS ========================== ■ BUSINESS START UPS AND DEVELOPMENT OF NEW DEPARTMENTS ■ IMPLEMENTATION AND MANAGEMENT OF CONTACT CENTERS OPERATIONS: MULTIPLE CLIENTS AND SITES ■ ELABORATION AND MANAGEMENT OF RELATIONSHIP MARKETING: ACQUISITIONS / SALES, LOYALTY AND CUSTOMER RETENTION PROGRAMS ■ NEGOTIATION AND SUPERVISION OF OUTSOURCING STRATEGY AND PROCESSES ■ BUILDING AND LEADERSHIP OF MULTIFUNCTIONAL TEAMS ■ NEGOTIATIONS OF PROJECTS FOR MERGERS AND ACQUISITIONS ■ APPRAISAL AND CONCEPTION OF NEW PARTNERSHIPS IN ALTERNATIVE SALES CHANNELS ■ MARKET INTELLIGENCE, INCLUDING COMPETITION ANALYSES AND CUSTOMER SURVEYS

Luiz Guilherme Moniz Petrachi currently works in the Associacao Dos Ex Alunos Da Fundacao Getulio Vargas | Consulting Services |

No Languages Available

Luiz Guilherme Moniz Petrachi has prior
experience in the following industries:
Stato Consulting | Aec | Chubb | Tim Brasil Telecom Italia Mobile Holding | Lhh | Valor Economico | Credicard | Solvay

Luiz Guilherme Moniz Petrachi has the following professional experience:
Associacao Dos Ex Alunos Da Fundacao Getulio Vargas | Consulting Services | Stato Consulting | Aec | Chubb | Tim Brasil Telecom Italia Mobile Holding | Lhh | Valor Economico | Credicard | Solvay

You can view Luiz Guilherme Moniz Petrachi’s LinkedIn profile at LinkedIn URL

Luiz Guilherme Moniz Petrachi’s work email
addresses are
luizgmp@al.insper.edu.br

Associacao Dos Ex Alunos Da Fundacao Getulio Vargas | Consulting Services |

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