Lucky Selowa Email & Phone Number | Dialer Manager Woolworths Financial Services -Manage the use of Contact Centre contactability,the Workforce Management to optimize outbound collections agent productivity and reports. -Execute champion challenger models (test and control methodology) and ensures the execution thereof via the respective dialer administrators. Provide detailed reports on effectiveness of the current dialer strategy and champion -Play a support role for Contact Centre projects either new or on an ongoing basis that take place in the collections environment by assisting with user acceptance testing - Responsible for the collation of staffing information to ensure optimization of daily campaigns through best time to Call. - Support the design, deployment and integration of multiple contact strategy channels within the dialer strategy and execute such strategies in a test and learn environment by advising the Head of Department on technology and capacity challenges. - Ensure consultative process of decision making in terms of amendments or improvements to current processes or solutions including any initiatives. - Implement process improvements to better support the more effective use of the dialer technology in the outbound area. -Creation of Filters using Dialler,SQL and Campaign Monitoring -Liaising with Head Collection regarding dialer irregularities and improvements. -Compile and analyze results and making additional recommendations to enhance the results achieved by outbound call centre e.g. Phone strategies, campaign strategies, dialer strategies, algorithms, forecasting. -Maintaining high level of client contactability through utilization of collection systems,Trace and Dialer strategy -Daily, weekly and monthly feedback on agent, campaign and all performance based on other mediums of communication with the emphasis on highlighting greatness, identifying areas of concern and initiating the need for change where necessary. -Demand Forecasting

Lucky Selowa

Dialer Manager Woolworths Financial Services -Manage the use of Contact Centre contactability,the W...
City of Cape Town, Western Cape, South Africa

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Lucky Selowa’s Email luckys@nedbank.co.za

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Lucky Selowa’s Location City of Cape Town, Western Cape, South Africa

Lucky Selowa’s Current Industry Woolworths Financial Services

Lucky Selowa’s Prior Industry Nedbank | Absa | South African National Defence Force

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Work Experience

Woolworths Financial Services

Dialler Manager

2014-12-01 00:00:00 - Present

Nedbank

Dialler Manager

2013-05-01 00:00:00 - 2014-12-01 00:00:00

Absa

Dialler System Analyst

2008-01-01 00:00:00 - 2013-04-01 00:00:00

South African National Defence Force

Military Engineer

2003-07-01 00:00:00 - 2006-04-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Lucky Selowa

Lucky Selowa is located at
City of Cape Town, Western Cape, South Africa

Lucky Selowa is a Dialer Manager Woolworths Financial Services -Manage the use of Contact Centre contactability,the Workforce Management to optimize outbound collections agent productivity and reports. -Execute champion challenger models (test and control methodology) and ensures the execution thereof via the respective dialer administrators. Provide detailed reports on effectiveness of the current dialer strategy and champion -Play a support role for Contact Centre projects either new or on an ongoing basis that take place in the collections environment by assisting with user acceptance testing - Responsible for the collation of staffing information to ensure optimization of daily campaigns through best time to Call. - Support the design, deployment and integration of multiple contact strategy channels within the dialer strategy and execute such strategies in a test and learn environment by advising the Head of Department on technology and capacity challenges. - Ensure consultative process of decision making in terms of amendments or improvements to current processes or solutions including any initiatives. - Implement process improvements to better support the more effective use of the dialer technology in the outbound area. -Creation of Filters using Dialler,SQL and Campaign Monitoring -Liaising with Head Collection regarding dialer irregularities and improvements. -Compile and analyze results and making additional recommendations to enhance the results achieved by outbound call centre e.g. Phone strategies, campaign strategies, dialer strategies, algorithms, forecasting. -Maintaining high level of client contactability through utilization of collection systems,Trace and Dialer strategy -Daily, weekly and monthly feedback on agent, campaign and all performance based on other mediums of communication with the emphasis on highlighting greatness, identifying areas of concern and initiating the need for change where necessary. -Demand Forecasting - Outbound and Manual