Lou Strumos Email & Phone Number | o Tenured customer care professional with broad experience in both in-house operations and outsourced vendor management model in both small and large organizations o Extensive start-up experience o Strong understanding of subscription based business models o Project management experience including call centre builds/ offshore expansions o Proficiency in setting strategy & tactics for annual operating plans and associated budget build o Proven leadership of both small and large teams

Lou Strumos

o Tenured customer care professional with broad experience in both in-house operations and outsource...
Siriusxm, 1 Yonge St Suite 1801, Canada

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Lou Strumos’s Email strumos@teksavvy.com

Lou Strumos’s Phone Numbers +1 855-381-****

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Lou Strumos’s Location Siriusxm, 1 Yonge St Suite 1801, Canada

Lou Strumos’s Current Industry Siriusxm

Lou Strumos’s Prior Industry Mobilicity | Bell Expressvu | Rogers Cable

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Senior Director, Call Centre Operations

2005-11-01 00:00:00 - Present

Director, Customer Care - (Consultant)

2009-07-01 00:00:00 - 2011-07-01 00:00:00

Director - Customer Service/ Revenue & Retention/ Projects & Planning

1999-01-01 00:00:00 - 2005-01-01 00:00:00

Operations Mgr

1991-01-01 00:00:00 - 1999-01-01 00:00:00

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Lou Strumos is a o Tenured customer care professional with broad experience in both in-house operations and outsourced vendor management model in both small and large organizations o Extensive start-up experience o Strong understanding of subscription based business models o Project management experience including call centre builds/ offshore expansions o Proficiency in setting strategy & tactics for annual operating plans and associated budget build o Proven leadership of both small and large teams