Lou Sigillo Email & Phone Number | I am a seasoned executive with over 25 years of experience in operations, leading all aspects of service and contact center operations at Cenlar FSB, the nation's leading mortgage loan subservicer. I manage a 200M+ P&L and oversee 1,500 contact center agents across eight locations, handling over 20M customer contacts annually. My core competencies include customer satisfaction, retention, and loyalty, operational excellence and quality performance, business transformation and digital innovation, process improvement and customer relationship management, and team building and talent development. I have successfully implemented new technology and best practices, leveraging artificial intelligence and machine learning, to reduce costs, increase efficiency, and enhance the customer journey. I am a strategic and transparent leader with uncompromising integrity, and I thrive in fast-paced and high-pressure environments. I am passionate about delivering exceptional end-to-end customer experiences across multiple channels, while maintaining high standards of performance and quality. I am on a mission to make Cenlar FSB the best service provider in the industry.

Lou Sigillo

I am a seasoned executive with over 25 years of experience in operations, leading all aspects of ser...
New York City Metropolitan Area, New York City Metropolitan Area, United States

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Lou Sigillo’s Email lsigillo@cenlar.com

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Lou Sigillo’s Location New York City Metropolitan Area, New York City Metropolitan Area, United States

Lou Sigillo’s Current Industry Cenlar Fsb

Lou Sigillo’s Prior Industry Alorica | Verizon

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Work Experience

Cenlar Fsb

Senior Vice President (SVP) Borrower Operations

2020-03-01 00:00:00 - Present

Alorica

Sr. Vice President Client Engagement

2019-03-01 00:00:00 - 2020-03-01 00:00:00

Verizon

Vice President- Customer Service Operations (Wireless)

2014-01-01 00:00:00 - 2019-03-01 00:00:00

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FAQ About Lou Sigillo

Lou Sigillo is located at
New York City Metropolitan Area, New York City Metropolitan Area, United States

Lou Sigillo is a I am a seasoned executive with over 25 years of experience in operations, leading all aspects of service and contact center operations at Cenlar FSB, the nation's leading mortgage loan subservicer. I manage a 200M+ P&L and oversee 1,500 contact center agents across eight locations, handling over 20M customer contacts annually. My core competencies include customer satisfaction, retention, and loyalty, operational excellence and quality performance, business transformation and digital innovation, process improvement and customer relationship management, and team building and talent development. I have successfully implemented new technology and best practices, leveraging artificial intelligence and machine learning, to reduce costs, increase efficiency, and enhance the customer journey. I am a strategic and transparent leader with uncompromising integrity, and I thrive in fast-paced and high-pressure environments. I am passionate about delivering exceptional end-to-end customer experiences across multiple channels, while maintaining high standards of performance and quality. I am on a mission to make Cenlar FSB the best service provider in the industry.