Lou Alicea Email & Phone Number | Successful analyst with the proven ability to provide insight supporting key performance indicators using innovative and comprehensive analytical methodologies.  20+ years of effective strategic, tactical, qualitative and quantitative analysis.  15+ years of call center operations experience focusing on planning and performance analysis.  Complete project management life cycle with the application of Six Sigma, ISO, and Total Quality methodologies.  Influencer within the decision-making process for national and regional strategic plans.  Proven self-starter with strong leadership skills focusing on creative solutions. Core Technologies Systems & Tools: Alteryx Admin Designer 2020.1, Tableau 2021.2, Teradata SQL Assistant 15.0, Microsoft SQL Server Management Studio 13.0, Advanced Microsoft Excel User, Cognos CCRS, Crystal Reports XI, Adobe Captivate 4, Microsoft Project, Workflow Manger, Crystal Web Reporting, ACSS, Vision, Rockwell, IEX, Witness, Enterprise Monitor-Administrator, Agent Web-station, LeanKit Project Visibility Methodologies: Six Sigma, Sarbanes-Oxley, ISO, DOD, Mil-Spec and Total Quality Management

Lou Alicea

Successful analyst with the proven ability to provide insight supporting key performance indicators...
Alpharetta, Georgia, United States

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Lou Alicea’s Email lou.alicea@adp.com

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Lou Alicea’s Location Alpharetta, Georgia, United States

Lou Alicea’s Current Industry Adp

Lou Alicea’s Prior Industry Verizon Wireless

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Sr Workforce Management Specialist

2024-07-01 00:00:00 - Present

System Specialist

2016-04-01 00:00:00 - 2019-03-01 00:00:00

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Lou Alicea is a Successful analyst with the proven ability to provide insight supporting key performance indicators using innovative and comprehensive analytical methodologies.  20+ years of effective strategic, tactical, qualitative and quantitative analysis.  15+ years of call center operations experience focusing on planning and performance analysis.  Complete project management life cycle with the application of Six Sigma, ISO, and Total Quality methodologies.  Influencer within the decision-making process for national and regional strategic plans.  Proven self-starter with strong leadership skills focusing on creative solutions. Core Technologies Systems & Tools: Alteryx Admin Designer 2020.1, Tableau 2021.2, Teradata SQL Assistant 15.0, Microsoft SQL Server Management Studio 13.0, Advanced Microsoft Excel User, Cognos CCRS, Crystal Reports XI, Adobe Captivate 4, Microsoft Project, Workflow Manger, Crystal Web Reporting, ACSS, Vision, Rockwell, IEX, Witness, Enterprise Monitor-Administrator, Agent Web-station, LeanKit Project Visibility Methodologies: Six Sigma, Sarbanes-Oxley, ISO, DOD, Mil-Spec and Total Quality Management