Lisa Nolden Email & Phone Number | Project Coordinator Coordinate the purchasing, receipt, pre-stage activities, and installation of all equipment sold. Coordinate ATM re-deployments and processor and communications conversions. Perform the entry and maintenance of account information / data and changes into the company databases. Manage day-to-day relationships with customers, vendors, processors and internal departments regarding coordination activities. Facilitate issue-resolution and understand the process of account research and maintenance changes. Call Center Lead Coached and trained new employees. Provided on-going development opportunities. Trained all CSC staff on new procedures and policies and tested for understanding. Responsible for writing and administering monthly/yearly employee evaluations. Implemented new training manual. Assisted employees with order taking and customer service. Created standard operating procedures, training check list and orientation packet. Developed an on-going training program to enhance representative’s selling skills along with customer service skills. Took disciplinary action when needed. Conduct interviews and coordinate hiring with Human Resources. Analytically reviewed call trends, overflow trends and operator performance in an effort to control the daily service levels and department costs. Handled customer complaints while projecting an enthusiastic and respectful telephone manner. Supervised up to 40 employees on all daily activities. Trainer, Consultant, Supervisor Trained internal and external customers on how to use in-house system. Present sales presentation to potential clients interested in our services. Supervise 15 employees on all daily activities in regards to handling customer disputes. Hired employees, issued yearly reviews, handled all disciplinary issues with staff, and also conducted staff meetings. Initiated and administered policies and procedures, scheduling, security issues, time card processing.

Lisa Nolden

Project Coordinator Coordinate the purchasing, receipt, pre-stage activities, and installation of a...
Madison, Wisconsin, United States

*50 free lookup(s) per month.

No credit card required.

Lisa Nolden’s Email lnolden@edgeone.com

Lisa Nolden’s Phone Numbers

Get LISA’s Phone Number (For Free)

Social Media

Lisa Nolden’s Location Madison, Wisconsin, United States

Lisa Nolden’s Current Industry Edge One

Lisa Nolden’s Prior Industry

Not the Lisa Nolden you were looking for?

Find accurate emails & phone numbers for over 700M professionals.

Work Experience

Edge One

Project Coordinator

2008-01-01 00:00:00 - Present

Skills

No Skills Available

Languages

No Languages Available

FAQ About Lisa Nolden

Lisa Nolden is located at
Madison, Wisconsin, United States

Lisa Nolden is a Project Coordinator Coordinate the purchasing, receipt, pre-stage activities, and installation of all equipment sold. Coordinate ATM re-deployments and processor and communications conversions. Perform the entry and maintenance of account information / data and changes into the company databases. Manage day-to-day relationships with customers, vendors, processors and internal departments regarding coordination activities. Facilitate issue-resolution and understand the process of account research and maintenance changes. Call Center Lead Coached and trained new employees. Provided on-going development opportunities. Trained all CSC staff on new procedures and policies and tested for understanding. Responsible for writing and administering monthly/yearly employee evaluations. Implemented new training manual. Assisted employees with order taking and customer service. Created standard operating procedures, training check list and orientation packet. Developed an on-going training program to enhance representative’s selling skills along with customer service skills. Took disciplinary action when needed. Conduct interviews and coordinate hiring with Human Resources. Analytically reviewed call trends, overflow trends and operator performance in an effort to control the daily service levels and department costs. Handled customer complaints while projecting an enthusiastic and respectful telephone manner. Supervised up to 40 employees on all daily activities. Trainer, Consultant, Supervisor Trained internal and external customers on how to use in-house system. Present sales presentation to potential clients interested in our services. Supervise 15 employees on all daily activities in regards to handling customer disputes. Hired employees, issued yearly reviews, handled all disciplinary issues with staff, and also conducted staff meetings. Initiated and administered policies and procedures, scheduling, security issues, time card processing.