Lior Avni Email & Phone Number | Senior program & process manager, highly experienced in various customer facing programs, creating new processes and implementing them company wide – thus improving efficiency on all relevant departments. Fluent across the full incident escalation management process: Problem identification, managing the escalation both internally and Vs. the customers, striving for quick resolution, RCA creation and action items assignment. In my current role I am leading the global Incident & escalation management process for 3 global geo locations (IL, RU & UK). I am passionate about helping people (be it a customer or a colleague), helping them grow, partnering with them to achieve business challenges and to resolve complex problems. Always happy when I meet or exceed my customers expectations

Lior Avni

Senior program & process manager, highly experienced in various customer facing programs, creating n...
Israel

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Lior Avni’s Email lior.avni@etoro.com

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Lior Avni is a Senior program & process manager, highly experienced in various customer facing programs, creating new processes and implementing them company wide – thus improving efficiency on all relevant departments. Fluent across the full incident escalation management process: Problem identification, managing the escalation both internally and Vs. the customers, striving for quick resolution, RCA creation and action items assignment. In my current role I am leading the global Incident & escalation management process for 3 global geo locations (IL, RU & UK). I am passionate about helping people (be it a customer or a colleague), helping them grow, partnering with them to achieve business challenges and to resolve complex problems. Always happy when I meet or exceed my customers expectations