Lin Jingkang Email & Phone Number | Head of Customer Contact Centre. Manage day to day operation in a 50 seats call centre. Able to Multi- tasked without supervision. Conduct interviews for potential candidate for recruitment. Conduct monthly sessions with team supervisors on individual and team performance. Ensure smooth operations, report and resolve any issues arises that may hinder the call centre operations. Manage ad hoc projects that involve the call centre operations. Monitor daily call volume and ensure service level targets are met. Prepare various reports on call centre performance Assess the training portfolio for call centre staffs, for call and video. Conduct training for supervisors and staffs if the need arises. Liaise internal, external stakeholders and vendors. Investigate and liaise with external audits for audit checks. Manage the call centre tender and spearhead in the replacement of the call centre system and ensure various milestones are met at the designated timeline.

Lin Jingkang

Head of Customer Contact Centre. Manage day to day operation in a 50 seats call centre. Able to Mult...
Singapore, Singapore, Singapore

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Lin Jingkang’s Location Singapore, Singapore, Singapore

Lin Jingkang’s Current Industry Transit Link

Lin Jingkang’s Prior Industry Singtel | Khoo Teck Puat Hospital | Starhub

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Assistant Manager

Present

Assistant Manager

2023-07-01 00:00:00 - Present

Senior Executive

2016-07-01 00:00:00 - 2019-08-01 00:00:00

Executive

2012-12-01 00:00:00 - 2013-07-01 00:00:00

Executive

2005-06-01 00:00:00 - 2012-11-01 00:00:00

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Lin Jingkang is a Head of Customer Contact Centre. Manage day to day operation in a 50 seats call centre. Able to Multi- tasked without supervision. Conduct interviews for potential candidate for recruitment. Conduct monthly sessions with team supervisors on individual and team performance. Ensure smooth operations, report and resolve any issues arises that may hinder the call centre operations. Manage ad hoc projects that involve the call centre operations. Monitor daily call volume and ensure service level targets are met. Prepare various reports on call centre performance Assess the training portfolio for call centre staffs, for call and video. Conduct training for supervisors and staffs if the need arises. Liaise internal, external stakeholders and vendors. Investigate and liaise with external audits for audit checks. Manage the call centre tender and spearhead in the replacement of the call centre system and ensure various milestones are met at the designated timeline.