Leslie Newman Email & Phone Number | Customer Service and Leadership: 21 years- Retail: 5 years; Administrative Assistant: 1 year; Call center analyst: 4 years; Management/Leadership: 6 years; Business Analyst: 5 years. Experience in training, coaching, and managing members of a team; created and implemented Service Desk procedures, documentation, and assisted with various projects; developed and maintained relationships with business owners/stakeholders, managers/Senior Leadership, and resolver groups to communicate critical information and manage escalations across teams and the Service Desk; Cross-departmental collaboration on projects, enhancements, training, operational and support issues; Project Manager for CPS on COVID-19 related projects and enhancements in our Aspen Student Information Systems. Skills/Certifications: Project Management Basics, 2020; Information Technology Infrastructure Library (ITIL) v.3; Microsoft Office 2010-2013 (Word, Excel, Power Point, Access, and Visio), Microsoft Outlook; Google Suite (Email, Docs, Sheets, Meets, Calendar, Sites, Groups); SmartSheet; Trello; Team/Department training and user documentation creation, PC and Mac savvy; typing skills: 70 WPM; Strong phone, interpersonal, verbal, and written communication skills;

Leslie Newman

Customer Service and Leadership: 21 years- Retail: 5 years; Administrative Assistant: 1 year; Call...
4630 West Maypole Avenue, Chicago, United States

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Leslie Newman’s Email lnnewman1@cps.edu

Leslie Newman’s Phone Numbers +1 829-977-****

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Leslie Newman’s Location 4630 West Maypole Avenue, Chicago, United States

Leslie Newman’s Current Industry Chicago Public Schools

Leslie Newman’s Prior Industry

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Work Experience

Chicago Public Schools

Aspen Student Information Systems Business Analyst

2017-04-01 00:00:00 - Present

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FAQ About Leslie Newman

Leslie Newman is located at
4630 West Maypole Avenue, Chicago, United States

Leslie Newman is a Customer Service and Leadership: 21 years- Retail: 5 years; Administrative Assistant: 1 year; Call center analyst: 4 years; Management/Leadership: 6 years; Business Analyst: 5 years. Experience in training, coaching, and managing members of a team; created and implemented Service Desk procedures, documentation, and assisted with various projects; developed and maintained relationships with business owners/stakeholders, managers/Senior Leadership, and resolver groups to communicate critical information and manage escalations across teams and the Service Desk; Cross-departmental collaboration on projects, enhancements, training, operational and support issues; Project Manager for CPS on COVID-19 related projects and enhancements in our Aspen Student Information Systems. Skills/Certifications: Project Management Basics, 2020; Information Technology Infrastructure Library (ITIL) v.3; Microsoft Office 2010-2013 (Word, Excel, Power Point, Access, and Visio), Microsoft Outlook; Google Suite (Email, Docs, Sheets, Meets, Calendar, Sites, Groups); SmartSheet; Trello; Team/Department training and user documentation creation, PC and Mac savvy; typing skills: 70 WPM; Strong phone, interpersonal, verbal, and written communication skills;