Les Mayhead Email & Phone Number | • Pharmaceutical expertise, seven years’ experience working with Top 20 pharma companies in the drug development process. • ServiceNow - 7 years’ experience delivering transformational customer experience in a complex regulatory environment. Key achievements in this area include: o ServiceNow deployment – consolidated three tools into one to reduce operation costs. o Customer Service Portal – reduced incoming case volumes by 25%. o CMDB – increased accuracy to 95% - reduced incident resolution times o CSDM - improved reporting and enabler for further efficiency initiatives o Integrating ServiceNow with multiple SSO providers and other systems • Business transformation, defining a business strategy and driving business change forward via a Program Management approach: o Trusted advisor role to VP for the consultancy role to deliver new Target Operating Model. o Delivered organization change, communication plan and cost benefit via client workshops and stake holder consultations meetings. o Financial ownership of project as well as timelines and risk management. • Pre-sales and consultancy experience in multiple industries such as: o Government – DWP, MOD, Foreign Commonwealth Office, Inland Revenue, AWE o Energy – Shell, BP, National Grid o Manufacturing – Rolls Royce o Pharmaceutical – Parexel, Pfizer, Merck, Janssen, AstraZeneca, Roche, Sanofi, Roche, Biogen, • Strong technical background in ITIL and ITSM services – particularly when combined with ServiceNow. • Exceptional communication and presentation skills including technical and business concepts. • Ability to analyse data trends and highlight opportunities to improve processes to increase efficiency. Skills Matrix ServiceNow RFP Process Solution architecture service management pre-sales management IT outsourcing project management programme management portfolio management supplier management contract management client engagement IT operational management IT operating model proposal development costing management ITIL processes governance staff engagement team management change management deal management training pre-sales teams Personal Attributes Passionate, engaging and collaborative with the foresight to navigate round potential operational risks Proactive, effective and persuasive leader

Les Mayhead

• Pharmaceutical expertise, seven years’ experience working with Top 20 pharma companies in the drug...
Ampthill, Ampthill, United Kingdom

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Les Mayhead’s Email les.mayhead@calyx.ai

Les Mayhead’s Phone Numbers +44 1903 20****

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Les Mayhead’s Location Ampthill, Ampthill, United Kingdom

Les Mayhead’s Current Industry Computacenter

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Work Experience

Computacenter

ServiceNow Solution Lead

2024-04-01 00:00:00 - Present

Calyx

ServiceNow Product Owner

2022-01-01 00:00:00 - 2024-04-01 00:00:00

Parexel

Product and Services Director

2018-04-01 00:00:00 - 2018-12-01 00:00:00

Alkira Consulting

Service Management Program Manager

2017-03-01 00:00:00 - 2018-04-01 00:00:00

Hewlett Packard Enterprise

Pre Sales Solution Architect Cloud Team Manager

2016-08-01 00:00:00 - 2017-01-01 00:00:00

Hewlett Packard

Service Management Team Manager

2013-04-01 00:00:00 - 2016-08-01 00:00:00

Hp Enterprise Services

Senior Service Management and Integration Solution Lead

2009-01-01 00:00:00 - 2013-04-01 00:00:00

Eds An Hp

Desktop Tower Lead

2007-01-01 00:00:00 - 2009-01-01 00:00:00

Eds

Subject Matter Expert

1999-09-01 00:00:00 - 2004-02-01 00:00:00

One2one

Network Manger

1995-01-01 00:00:00 - 1999-01-01 00:00:00

Hp

Pre Sales Consultant

1990-01-01 00:00:00 - 1995-01-01 00:00:00

Texas Instruments

Field Engineer

1986-01-01 00:00:00 - 1990-01-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Les Mayhead

Les Mayhead is located at
Ampthill, Ampthill, United Kingdom

Les Mayhead is a • Pharmaceutical expertise, seven years’ experience working with Top 20 pharma companies in the drug development process. • ServiceNow - 7 years’ experience delivering transformational customer experience in a complex regulatory environment. Key achievements in this area include: o ServiceNow deployment – consolidated three tools into one to reduce operation costs. o Customer Service Portal – reduced incoming case volumes by 25%. o CMDB – increased accuracy to 95% - reduced incident resolution times o CSDM - improved reporting and enabler for further efficiency initiatives o Integrating ServiceNow with multiple SSO providers and other systems • Business transformation, defining a business strategy and driving business change forward via a Program Management approach: o Trusted advisor role to VP for the consultancy role to deliver new Target Operating Model. o Delivered organization change, communication plan and cost benefit via client workshops and stake holder consultations meetings. o Financial ownership of project as well as timelines and risk management. • Pre-sales and consultancy experience in multiple industries such as: o Government – DWP, MOD, Foreign Commonwealth Office, Inland Revenue, AWE o Energy – Shell, BP, National Grid o Manufacturing – Rolls Royce o Pharmaceutical – Parexel, Pfizer, Merck, Janssen, AstraZeneca, Roche, Sanofi, Roche, Biogen, • Strong technical background in ITIL and ITSM services – particularly when combined with ServiceNow. • Exceptional communication and presentation skills including technical and business concepts. • Ability to analyse data trends and highlight opportunities to improve processes to increase efficiency. Skills Matrix ServiceNow RFP Process Solution architecture service management pre-sales management IT outsourcing project management programme management portfolio management supplier management contract management client engagement IT operational management IT operating model proposal development costing management ITIL processes governance staff engagement team management change management deal management training pre-sales teams Personal Attributes Passionate, engaging and collaborative with the foresight to navigate round potential operational risks Proactive, effective and persuasive leader

Les Mayhead currently works in the Computacenter |

No Languages Available

Les Mayhead has prior
experience in the following industries:
Calyx | Parexel | Alkira Consulting | Hewlett Packard Enterprise | Hewlett Packard | Hp Enterprise Services | Eds An Hp | Eds | One2one | Hp | Texas Instruments

Les Mayhead has the following professional experience:
Computacenter | Calyx | Parexel | Alkira Consulting | Hewlett Packard Enterprise | Hewlett Packard | Hp Enterprise Services | Eds An Hp | Eds | One2one | Hp | Texas Instruments