Lee Hopkinson
A successful Senior Operations Manager, with international management experience, customer focused w...
Leicester, Leicester, United Kingdom
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Lee Hopkinson’s Email lhopkinson@lifescan.com
Social Media
Lee Hopkinson’s Location Leicester, Leicester, United Kingdom
Lee Hopkinson’s Current Industry
Lee Hopkinson’s Prior Industry Lifescan | Lloyds Pharmacy Clinical Homecare | Glenbrook Management | Deloitte | E On | Uswitch Com | Glh Hotels | B And S | Hastings Direct | Bgl | Lsg | Bskyb | Charwood Bc | Certegy | Teleperformance | Powergen | East Midlands Electricity
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Work Experience
Lifescan
Global CX and contact centre Transformation Lead
2019-02-01 00:00:00 - 2022-12-01 00:00:00
Lloyds Pharmacy Clinical Homecare
Interim Head of Patient Services
2017-08-01 00:00:00 - 2018-12-01 00:00:00
Glenbrook Management
Associate Consultant (Contact Centre Specialist)
2016-01-01 00:00:00 - 2017-08-01 00:00:00
Deloitte
Operation Manager ( contact centre)
2017-02-01 00:00:00 - 2017-01-01 00:00:00
E On
Business Process Outsourcing Manager Contact Centres
2015-08-01 00:00:00 - 2016-01-01 00:00:00
Uswitch Com
Head of Customer Service
2014-08-01 00:00:00 - 2015-05-01 00:00:00
Glh Hotels
Imterim Head Of Contact Centres (GLH Hotels Ltd)
2013-09-01 00:00:00 - 2014-06-01 00:00:00
B And S
Interim Head of Sales and Service Contact Centres
2012-04-01 00:00:00 - 2013-01-01 00:00:00
Hastings Direct
Product development & Vendor Management
2010-11-01 00:00:00 - 2012-03-01 00:00:00
Bgl
Interim Campaign Operations Manager
2010-02-01 00:00:00 - 2010-05-01 00:00:00
Lsg
Head of Contact Centres Sales/ Service
2008-01-01 00:00:00 - 2009-01-01 00:00:00
Bskyb
Sales Centre Manager
2005-01-01 00:00:00 - 2008-01-01 00:00:00
Charwood Bc
Call Centre
2003-01-01 00:00:00 - 2004-01-01 00:00:00
Certegy
Sales Development
2002-01-01 00:00:00 - 2004-01-01 00:00:00
Teleperformance
Intrim Campaign Manager
2002-01-01 00:00:00 - 2002-01-01 00:00:00
Powergen
Sales and Marketing
1997-01-01 00:00:00 - 2001-01-01 00:00:00
East Midlands Electricity
Head of product sales
1989-01-01 00:00:00 - 1999-01-01 00:00:00Skills
Languages
FAQ About Lee Hopkinson
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Lee Hopkinson is located at
Leicester, Leicester, United Kingdom -
Lee Hopkinson is a A successful Senior Operations Manager, with international management experience, customer focused with an impressive track record of achievement within contact centres, delivering stretching performance and budgetary targets. An experienced customer service, sales and operations management specialist with twenty years of delivering exceptional results. Commercially astute achiever of projects with proven ability to conceptualise and translate strategy into workable objectives that motivate and engaged colleagues, delivering operational improvements within contact centre and outsourcing management, contributing to customer satisfaction and bottom line performance, able to implement cultural and process change with the ability to build strong operations. A strong leader with a collaborative management style and demonstrable success in stakeholder and client management, with a wealth of knowledge delivering process change within a number of sectors. I’m passionate about customer satisfaction and engagement and have the ability to deliver a customer centric approach across multi-media and multi-site operations Specialties: Contact centre performance management, BPO, Products development, Customer Service, Outsourced relationship management, Vendor Management, Contact centre start ups, Contact centre management, Business Development, Project management, Telesales and direct sales management, Training design and delivery, Customer service, Customer experience, Sales management, Account management, Field Sales Management, Utilities, Financial services, Change Management, Contact Centre Change, Call Centre Transformation, Project Management
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Lee Hopkinson currently works in the
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No Languages Available
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Lee Hopkinson has prior
experience in the following industries:
Lifescan | Lloyds Pharmacy Clinical Homecare | Glenbrook Management | Deloitte | E On | Uswitch Com | Glh Hotels | B And S | Hastings Direct | Bgl | Lsg | Bskyb | Charwood Bc | Certegy | Teleperformance | Powergen | East Midlands Electricity -
Lee Hopkinson has the following professional experience:
Lifescan | Lloyds Pharmacy Clinical Homecare | Glenbrook Management | Deloitte | E On | Uswitch Com | Glh Hotels | B And S | Hastings Direct | Bgl | Lsg | Bskyb | Charwood Bc | Certegy | Teleperformance | Powergen | East Midlands Electricity -
You can view Lee Hopkinson’s LinkedIn profile at LinkedIn URL
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Lee Hopkinson’s work email
addresses are
lhopkinson@lifescan.com -
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