FAQ About Leanne Dudley

• What is Leanne Dudley's address?

  Leanne Dudley is located at
  Aurora, Colorado, United States

• What is Leanne Dudley's job title?

  Leanne Dudley is a With 15+ years of experience as an influential support operations leader focused on knowledge & content management, I have been integral to business operational leadership with a specialized expertise in support management. It is my passion to utilize my multifaceted background to ensure efficiencies through process streamlining , while utilizing strategic SaaS expertise. I am well versed in M&A operations, contract management, & in-depth support training development, of which I have proven throughout my advanced career. Key achievements include: ✅ Streamlined the review and maintenance process for current content, providing a clear timeline for reviewing all the articles in the knowledge base for all the Salesforce clouds, increasing content in current status (updated in the last 6 months) from 45% to 85 ✅ Led a team of 18+ through 2 acquisitions with little attrition, transitioning tools, policies, and processes while maintaining a customer satisfaction score of 4 or above ✅ Implemented process efficiencies around content and creating reusable content, identifying recurring issues, documenting them, and solving them quickly and efficiently, streamlining time-to-close by 50% ✅ Increased customer satisfaction, hiring and training additional staff during peak season when call volume tripled, decreasing hold time, increasing 1st-call resolutions by 24%, and winning top honors for Q3 2009 ✅ Trained a 20+ team of 3 new logging applications, HEAT, Oracle CRM, and Clarify, customizing the programs to fit the organization’s needs, and developing processing standards for each liaison within QA, Development, Sales, and IT Departments, improving clarity and operational performance I would like to speak with like-minded professionals. Contact me through this profile if you wish to connect.

• What industry does Leanne Dudley currently work in?

  Leanne Dudley currently works in the Hunter Douglas |

• Which languages does Leanne Dudley speak?

  No Languages Available

• Which industries has Leanne Dudley previously worked in?

  Leanne Dudley has prior
  experience in the following industries:
  1440 | Salesforce | Tomax | Lane Bryant | Blackbaud Fundware | Archivers | Kintera Fundware

• What is Leanne Dudley’s work experience?

  Leanne Dudley has the following professional experience:
  Hunter Douglas | 1440 | Salesforce | Tomax | Lane Bryant | Blackbaud Fundware | Archivers | Kintera Fundware

• How can I find Leanne Dudley on LinkedIn?

  You can view Leanne Dudley’s LinkedIn profile at LinkedIn URL

• What are Leanne Dudley’s work email addresses?

  Leanne Dudley’s work email
  addresses are
  leanne.dudley@hunterdouglasgroup.com

• What company does Leanne Dudley work for?

  Hunter Douglas |