Leandro Fullone Email & Phone Number | With 20 years of experience, I am a results-driven Operations Lead who specializes in leading large, diverse teams across multiple channels. My leadership style fosters employee engagement, customer satisfaction, and positive performance outcomes. As a dynamic and adaptable professional, I excel in fast-paced and challenging environments. My strong communication skills and collaborative nature enable me to build effective cross-functional relationships and drive change initiatives and projects. As an experienced leader, I directly managed four partners (Ttec, Majorel, Concentrix, and Capita) across various locations including Poland, Egypt, Philippines, Bulgaria, Spain, Morocco, Portugal, and Athens. I successfully initiated three sites in Cairo, Manila, and Athens. My role involved influencing new Statements of Work (SOWs) and conducting SOW audits. I planned and optimized capacity according to business needs and forecasts. I identified and leveraged partners’ strengths and value-added services to create opportunities for innovation. Regular performance review sessions were conducted with partners to align on goals and strategies. I ensured optimal quality and customer satisfaction by placing the right profiles at the right sites. My strong relations with partners fostered a culture of trust and collaboration. I ensured compliance with FCA regulations and policies and promptly addressed any issues related to quality, customer satisfaction, or policies.

Leandro Fullone

With 20 years of experience, I am a results-driven Operations Lead who specializes in leading large,...
Manchester, Manchester, United Kingdom

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Leandro Fullone’s Email leandrofullone@rentalcars.com

Leandro Fullone’s Phone Numbers +91 94343 2****

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Leandro Fullone’s Location Manchester, Manchester, United Kingdom

Leandro Fullone’s Current Industry Booking Com

Leandro Fullone’s Prior Industry Rentalcars Com | Teleperformance | I Team | Best Deal Auto Sales

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Work Experience

Booking Com

Business Process Outsourcing (BPO) Lead

2019-05-01 00:00:00 - Present

Rentalcars Com

Senior Customer Contact Manager

2016-01-01 00:00:00 - 2021-10-01 00:00:00

Teleperformance

Director of Operations

2006-05-01 00:00:00 - 2011-06-01 00:00:00

I Team

Translator / Data Entry / HR

1999-01-01 00:00:00 - 2000-12-01 00:00:00

Best Deal Auto Sales

Car Dealer Manager

1997-01-01 00:00:00 - 1997-08-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Leandro Fullone

Leandro Fullone is located at
Manchester, Manchester, United Kingdom

Leandro Fullone is a With 20 years of experience, I am a results-driven Operations Lead who specializes in leading large, diverse teams across multiple channels. My leadership style fosters employee engagement, customer satisfaction, and positive performance outcomes. As a dynamic and adaptable professional, I excel in fast-paced and challenging environments. My strong communication skills and collaborative nature enable me to build effective cross-functional relationships and drive change initiatives and projects. As an experienced leader, I directly managed four partners (Ttec, Majorel, Concentrix, and Capita) across various locations including Poland, Egypt, Philippines, Bulgaria, Spain, Morocco, Portugal, and Athens. I successfully initiated three sites in Cairo, Manila, and Athens. My role involved influencing new Statements of Work (SOWs) and conducting SOW audits. I planned and optimized capacity according to business needs and forecasts. I identified and leveraged partners’ strengths and value-added services to create opportunities for innovation. Regular performance review sessions were conducted with partners to align on goals and strategies. I ensured optimal quality and customer satisfaction by placing the right profiles at the right sites. My strong relations with partners fostered a culture of trust and collaboration. I ensured compliance with FCA regulations and policies and promptly addressed any issues related to quality, customer satisfaction, or policies.