Lawrence Choy Email & Phone Number | More than two decades of increasing responsibilities in F&B and Hotel industry. Working with Subject Matter Experts to develop a holistic learning structure for the Shangri-La Academy, which includes defining proper pathways for the various F&B levels and functions, creating Covid-19 Recovery animated video SOP and sales toolkits covering 500+ Restaurants and Bars and 12,000+ F&B employees globally. Leading the Customer Experience Department for 4+ years and being responsible in identifying the gaps in service cultures, processes and performance within the organization and working on improvements for better customer experience and enhanced productivity. Leading, mentoring and nurturing a dynamic team consisting of both senior and junior staffs. Partner with the IT business unit, employing a structure change management methodology to ensure a smooth transition to the new global ERP as well as defining the role and processes changes related to the system implementation. KEY COMPETENCIES: Years of experience in designing Learning & Development Framework based on business goals. Creative flair in designs, content illustration and incorporating of multimedia into the learning development Implementing effective methods for enhancing performance and recognizing outstanding performance. Design and develop engaging, intuitive, and impactful online training curriculum. Partner and build meaningful relationships with key stakeholders and Subject Matter Experts (SMEs) to uncover learning & development needs and gain agreement on program outlines and success metrics. SKILLS: E-Learning / Instructional design competence. Articulate Storyline 360/ Vyond/ Toonly/ Camtasia application know-how. Advance knowledge and experience in using MS excel, MS word, MS PowerPoint. Produces graphical sketches, designs, and copy layouts for online education and communication content. Creates e-Learning educational materials following the ADDIE model for content development. This includes planning, research, writing, editing, storyboarding, development, and distribution of various media, including web-based training modules, scripting, and video content.

Lawrence Choy

More than two decades of increasing responsibilities in F&B and Hotel industry. Working with Subjec...
Central Singapore, Central Singapore, Singapore

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Lawrence Choy’s Email lawrence.choy@breadtalk.com

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Lawrence Choy’s Location Central Singapore, Central Singapore, Singapore

Lawrence Choy’s Current Industry Shangri-La International Hotel Management BreadTalk Pte. Ltd.

Lawrence Choy’s Prior Industry Yum! Asia Franchise | BreadTalk Group | The Coffee Bean & Tea Leafu00ae

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Work Experience

Shangri-La International Hotel Management

Assistant Vice President

2019-07-01 00:00:00 - Present

BreadTalk Pte. Ltd.

Training Director

2018-01-01 00:00:00 - Present

Yum! Asia Franchise

Head of Training, Pizza Hut Asia

2015-02-01 00:00:00 - 2015-08-01 00:00:00

BreadTalk Group

Group Training Manager

2011-03-01 00:00:00 - 2015-01-01 00:00:00

The Coffee Bean & Tea Leafu00ae

Assistant Training Manager, Training Executive, Training Outlet Manager, Outlet Manager

2000-05-01 00:00:00 - 2011-02-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Lawrence Choy

Lawrence Choy is located at
Central Singapore, Central Singapore, Singapore

Lawrence Choy is a More than two decades of increasing responsibilities in F&B and Hotel industry. Working with Subject Matter Experts to develop a holistic learning structure for the Shangri-La Academy, which includes defining proper pathways for the various F&B levels and functions, creating Covid-19 Recovery animated video SOP and sales toolkits covering 500+ Restaurants and Bars and 12,000+ F&B employees globally. Leading the Customer Experience Department for 4+ years and being responsible in identifying the gaps in service cultures, processes and performance within the organization and working on improvements for better customer experience and enhanced productivity. Leading, mentoring and nurturing a dynamic team consisting of both senior and junior staffs. Partner with the IT business unit, employing a structure change management methodology to ensure a smooth transition to the new global ERP as well as defining the role and processes changes related to the system implementation. KEY COMPETENCIES: Years of experience in designing Learning & Development Framework based on business goals. Creative flair in designs, content illustration and incorporating of multimedia into the learning development Implementing effective methods for enhancing performance and recognizing outstanding performance. Design and develop engaging, intuitive, and impactful online training curriculum. Partner and build meaningful relationships with key stakeholders and Subject Matter Experts (SMEs) to uncover learning & development needs and gain agreement on program outlines and success metrics. SKILLS: E-Learning / Instructional design competence. Articulate Storyline 360/ Vyond/ Toonly/ Camtasia application know-how. Advance knowledge and experience in using MS excel, MS word, MS PowerPoint. Produces graphical sketches, designs, and copy layouts for online education and communication content. Creates e-Learning educational materials following the ADDIE model for content development. This includes planning, research, writing, editing, storyboarding, development, and distribution of various media, including web-based training modules, scripting, and video content.

Lawrence Choy currently works in the Shangri-La International Hotel Management | BreadTalk Pte. Ltd. |

No Languages Available

Lawrence Choy has prior
experience in the following industries:
Yum! Asia Franchise | BreadTalk Group | The Coffee Bean & Tea Leafu00ae

Lawrence Choy has the following professional experience:
Shangri-La International Hotel Management | BreadTalk Pte. Ltd. | Yum! Asia Franchise | BreadTalk Group | The Coffee Bean & Tea Leafu00ae