Lauri Eskelinen Email & Phone Number | I'm a passionate expert and developer of customer experience, its measurement, and customer-centric business. I want to help organizations to change their operations into a more customer-centric and transparent direction by utilizing service design and human-centric customer experience measurement. My career vision is to bring this mindset to the real estate field in the future, in which I have a strong background, and lots of development is needed. This mission is supported by my education and a unique set of skills. My special skills are developing customer experience, customer experience measurement, customer feedback processes, and customer-centric business with service design. By utilizing these ideologies, I can help to get more out of, for example requesting customer feedback, managing them, and making giving feedback easier. EDUCATION -MBA -Degree in Service Innovation and Design -Complementary studies in Service design and co-creation in customer-oriented business -training -MSc. -Degree in International Business/Marketing PROFESSIONAL SKILLS -Customer-oriented design mindset with a touch of the business aspect -Versatile social skills, networking, connecting people, & bringing them together -Project Management & Leadership -Sourcing, Supplier Management & Solid negotiation skills -Ability to combine technology, data sources, and APIs to innovate new business opportunities DESIGN SKILLS -Planning & facilitating co-creation workshops -Researching users’ needs & requirements -Analyzing research data & compiling insights -Defining value propositions, target groups, & user journey maps -Creating prototypes & performing user tests PERSONAL SKILLS -Analytical, logical, critical thinking & self-reflection -Ability to work creatively & analytically in a problem-solving environment -Ability to see the big picture, but also attentive to details -Development-oriented & mentality of continuous improvement -Team Work with a coaching mentality I have utilized this know-how successfully in these development projects: For Real Estate IT Services Business companies -Develop customer-centric feedback processes with service design -Increase internal visibility to customer feedback -Develop customer feedback handling processes with service design For a public health care organization -Creating an automated service for booking a dentist using service vouchers For an educational field organization -Digital development (UX-design) project Check these cases at: https://eskelinenlauri.wixsite.com/portfolio Contact me to have a chat!📞 #latenlorut

Lauri Eskelinen

I'm a passionate expert and developer of customer experience, its measurement, and customer-centric...
Helsinki, Helsinki, Finland

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Lauri Eskelinen’s Email lauri.eskelinen@cgi.com

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Lauri Eskelinen’s Location Helsinki, Helsinki, Finland

Lauri Eskelinen’s Current Industry Cgi Osaango Cooach Scheduling Worldwide Tm By 4service Palvelu Plus Lagom Int

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Work Experience

Cgi

Service Designer

2023-10-01 00:00:00 - Present

Osaango

Facilitator and service design coach

2022-07-01 00:00:00 - Present

Cooach

Mystery Shopper

2020-06-01 00:00:00 - Present

Scheduling Worldwide Tm By 4service

Mystery Shopper

2019-09-01 00:00:00 - Present

Palvelu Plus

Mystery Shopper

2018-05-01 00:00:00 - Present

Lagom Int

Mystery Shopper

2017-11-01 00:00:00 - Present

Osg Agency

Digiexpert Trainee

2023-01-01 00:00:00 - 2023-04-01 00:00:00

Yepzon

Member Of The Board Of Advisors

2018-11-01 00:00:00 - 2023-02-01 00:00:00

Cxpa

CXPA Finland Hack 2022 Team captain and facilitator

2022-08-01 00:00:00 - 2022-08-01 00:00:00

Rapal Part Of Orn Software

Customer Experience and Service Design specialist

2021-10-01 00:00:00 - 2022-02-01 00:00:00

Daymaker

Mystery Shopper

2016-06-01 00:00:00 - 2020-03-01 00:00:00

Visma

Project Worker / Doing my Master's Thesis @ Visma Tampuuri Oy

2019-01-01 00:00:00 - 2019-07-01 00:00:00

Tyonhakuboosteri

2018-10-01 00:00:00 - 2018-12-01 00:00:00

Colliers International

Customer Experience Specialist

2018-06-01 00:00:00 - 2018-10-01 00:00:00

Freelancer

Career & Linkedin Coach

2017-11-01 00:00:00 - 2018-09-01 00:00:00

Tyonhakuveturi

Project Coordinator

2018-05-01 00:00:00 - 2018-06-01 00:00:00

Fifma Ifma Chapter

Member of the Board

2016-02-01 00:00:00 - 2018-03-01 00:00:00

Cbre

Associate Director

2017-03-01 00:00:00 - 2017-04-01 00:00:00

Skills

No Skills Available

Languages

No Languages Available

FAQ About Lauri Eskelinen

Lauri Eskelinen is located at
Helsinki, Helsinki, Finland

Lauri Eskelinen is a I'm a passionate expert and developer of customer experience, its measurement, and customer-centric business. I want to help organizations to change their operations into a more customer-centric and transparent direction by utilizing service design and human-centric customer experience measurement. My career vision is to bring this mindset to the real estate field in the future, in which I have a strong background, and lots of development is needed. This mission is supported by my education and a unique set of skills. My special skills are developing customer experience, customer experience measurement, customer feedback processes, and customer-centric business with service design. By utilizing these ideologies, I can help to get more out of, for example requesting customer feedback, managing them, and making giving feedback easier. EDUCATION -MBA -Degree in Service Innovation and Design -Complementary studies in Service design and co-creation in customer-oriented business -training -MSc. -Degree in International Business/Marketing PROFESSIONAL SKILLS -Customer-oriented design mindset with a touch of the business aspect -Versatile social skills, networking, connecting people, & bringing them together -Project Management & Leadership -Sourcing, Supplier Management & Solid negotiation skills -Ability to combine technology, data sources, and APIs to innovate new business opportunities DESIGN SKILLS -Planning & facilitating co-creation workshops -Researching users’ needs & requirements -Analyzing research data & compiling insights -Defining value propositions, target groups, & user journey maps -Creating prototypes & performing user tests PERSONAL SKILLS -Analytical, logical, critical thinking & self-reflection -Ability to work creatively & analytically in a problem-solving environment -Ability to see the big picture, but also attentive to details -Development-oriented & mentality of continuous improvement -Team Work with a coaching mentality I have utilized this know-how successfully in these development projects: For Real Estate IT Services Business companies -Develop customer-centric feedback processes with service design -Increase internal visibility to customer feedback -Develop customer feedback handling processes with service design For a public health care organization -Creating an automated service for booking a dentist using service vouchers For an educational field organization -Digital development (UX-design) project Check these cases at: https://eskelinenlauri.wixsite.com/portfolio Contact me to have a chat!📞 #latenlorut

Lauri Eskelinen currently works in the Cgi | Osaango | Cooach | Scheduling Worldwide Tm By 4service | Palvelu Plus | Lagom Int |

No Languages Available

Lauri Eskelinen has prior
experience in the following industries:
Osg Agency | Yepzon | Cxpa | Rapal Part Of Orn Software | Daymaker | Visma | Tyonhakuboosteri | Colliers International | Freelancer | Tyonhakuveturi | Fifma Ifma Chapter | Cbre

Lauri Eskelinen has the following professional experience:
Cgi | Osaango | Cooach | Scheduling Worldwide Tm By 4service | Palvelu Plus | Lagom Int | Osg Agency | Yepzon | Cxpa | Rapal Part Of Orn Software | Daymaker | Visma | Tyonhakuboosteri | Colliers International | Freelancer | Tyonhakuveturi | Fifma Ifma Chapter | Cbre