Laurey Goebel

Laurey Goebel

Customer Success Manager at SuccessKPI
Carolina Beach, North Carolina, United States

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Work Experience

SuccessKPI

Customer Success Manager

2022-02-01 - Present

Omega World Travel

Client Services Manager

2013-06-01 - 2022-02-01

Starry Associates

Account Manger

2011-04-01 - 2013-06-01

Lockheed Martin Corporation

Area Operations Coordinator

2008-01-01 - 2010-10-01

Alltech Corporation

Deployment Manager

2004-01-01 - 2005-01-01

SATO/Navigant Travel

Call Center Manager

2000-01-01 - 2002-01-01

IMCI Technologies

Travel Administrator

1999-01-01 - 2000-01-01

Skills

contact center analytics contact center intelligence contact center quality assurance call center quality assurance speech analytics agent performance coaching agent assist fedramp contact center solution customer experience journey speech text analytics contact center automation contact center ai voice of the customer single source of truth contact center cloud migration saas artificial intelligence business intelligence for contact center sentiment analytics

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