Laura Upton Email & Phone Number | •Over 25 years experience in Customer service, Workforce Management, and Call Centers. •Proven ability to meet or exceed customer service goals. •Team player, flexible, dependable and professional. •Able to develop, maintain, and strengthen business relationships. •Exceptional problem solving and analysis abilities. •Hard working and dedicated to customer satisfaction. •Experience with process improvement, reporting, development of action plans, and goal setting for performance.

Laura Upton

•Over 25 years experience in Customer service, Workforce Management, and Call Centers. •Proven abili...
Columbus, Columbus, United States

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Laura Upton’s Location Columbus, Columbus, United States

Laura Upton’s Current Industry Cardinal Health

Laura Upton’s Prior Industry Fort Knox National | Comcast | Sears Roebuck

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Supervisor, Workforce Planning & Execution

2022-12-01 00:00:00 - Present

Supervisor, Workforce Management

2004-04-01 00:00:00 - 2006-03-01 00:00:00

Supervisor, Customer Service

2003-01-01 00:00:00 - 2004-04-01 00:00:00

Manager, Workforce Management

1987-05-01 00:00:00 - 2002-09-01 00:00:00

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Laura Upton is a •Over 25 years experience in Customer service, Workforce Management, and Call Centers. •Proven ability to meet or exceed customer service goals. •Team player, flexible, dependable and professional. •Able to develop, maintain, and strengthen business relationships. •Exceptional problem solving and analysis abilities. •Hard working and dedicated to customer satisfaction. •Experience with process improvement, reporting, development of action plans, and goal setting for performance.