Laura Nurmisto Email & Phone Number | Main responsibilities: • Maintain, improve and support team to achieve the set customer satisfaction goals • identify customer satisfaction areas that need improvement and create action plans with team leaders, managers and stakeholders • Monitor and ensure high quality of the calls and service requests • Training and supporting Quality advocates • Daily reporting and communication to management and stakeholders. Main responsibilities: • Nordic application manager for Salesforce based operational system for Falck in Finland, Norway, Lithuania and Sweden • Change management, incident management, risk management and deploy management • Communication to vendors and stakeholders and users • Strong project participation • Coordination of development, changes and business requirements • Long term strategic system development and planning • Budget creation, follow up and reporting. Main responsibilities: • Operational system implementation project – Salesforce system admin for Falck Finland, test manager for all countries • Application manager for Wicom telephone system • Other kind of projects (Wicom system version update, Government funded TPSeCall -project) • Marketing of Falck subscription products • Coordination of marketing products of Falck network • Coordination of Falck subscription products’ customer service.

Laura Nurmisto

Main responsibilities: • Maintain, improve and support team to achieve the set customer satisfaction...
Helsinki Area, Helsinki Area, Finland

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Laura Nurmisto’s Email laura.nurmisto@falck.com

Laura Nurmisto’s Phone Numbers

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Laura Nurmisto’s Location Helsinki Area, Helsinki Area, Finland

Laura Nurmisto’s Current Industry Accenture Denmark, Sweden, Finland and Norway Falck

Laura Nurmisto’s Prior Industry IBM | National Pen

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Salesforce Consultant

2018-03-01 00:00:00 - Present

Application Manager

2015-06-01 00:00:00 - Present

Quality Specialist

2012-01-01 00:00:00 - 2012-09-01 00:00:00

Customer Service Representative

2009-01-01 00:00:00 - 2010-01-01 00:00:00

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Laura Nurmisto is a Main responsibilities: • Maintain, improve and support team to achieve the set customer satisfaction goals • identify customer satisfaction areas that need improvement and create action plans with team leaders, managers and stakeholders • Monitor and ensure high quality of the calls and service requests • Training and supporting Quality advocates • Daily reporting and communication to management and stakeholders. Main responsibilities: • Nordic application manager for Salesforce based operational system for Falck in Finland, Norway, Lithuania and Sweden • Change management, incident management, risk management and deploy management • Communication to vendors and stakeholders and users • Strong project participation • Coordination of development, changes and business requirements • Long term strategic system development and planning • Budget creation, follow up and reporting. Main responsibilities: • Operational system implementation project – Salesforce system admin for Falck Finland, test manager for all countries • Application manager for Wicom telephone system • Other kind of projects (Wicom system version update, Government funded TPSeCall -project) • Marketing of Falck subscription products • Coordination of marketing products of Falck network • Coordination of Falck subscription products’ customer service.